Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
High School graduation certificate.
At least 2 years’ experience in a fast pace retail environment.
Previous shipboard retail experience highly preferred.
Strong customer service, communication and negotiation skills.
Knowledge of products and inventory techniques.
Contract : 6 months
Vacation : period that may vary between 42-120 days
-Shop Manager Bonus up to 15% of base salary, paid at end of contract (half on sales targets, half on qualitative objectives)
-Assistant Manager Bonus up to 10% of base salary, paid at end of contract (half on sales targets, half on qualitative objectives)
*We will advise which candidates have been selected to join for the initial takeover, and those that will join the pool for a future assignment
However, the subsequent Shop Manager and Assistant Shop Manager, though not eligible for the takeover bonus, will be entitled to their end of contract bonus.
Please note, visas are reimbursable, should a candidate not be in possession of the required visa(s) at the time of assignment.
The Sales Associate works under the direction of the Shop Manager to drives sales within Heinemann Americas Shipboard stores by delivering best-in-class service and delighting our guests with our outstanding assortment, always finding new ways to surprise and fascinate them.
Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products.
Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
Informs guests of special offers, new products and promotions.
Assist guests to find the goods and products they are looking for.
Handles guests’ complaints and queries.
Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
Conduct cycle counts, SKU checks and inventory preparation.
Monitors stock levels and properly replenishes in a timely manner.
Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).
Assists with stock control and inventory management, including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
Reports discrepancies and problems to the supervisor.
Keeps the store tidy and clean, this includes hovering and mopping.
Keeps up to date with special promotions and putting up displays.
Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
Prepares to multitask and take on additional duties as needed (including vessel safety duties).
Royal Caribbean Cruise Lines: currently owns a fleet of 23 cruise ships and in the next period will launch other 2 vessels with capacity of 4000 passengers. Royal Caribbean cruise offers options that appeal to the widest possible market, customers ranging from standard to premium segment.
Celebrity Cruises: the company is oriented only towards premium customers segment, with a fleet of 10 cruise ships. Celebrity Cruises vessels are ranked in the top luxury cruise vessels in the world.
Azamara Club Cruises: the company is dedicated to serving the luxury and premium segment customers. Azamara has two cruise ships in the fleet.
Pullmantur Cruises: provides services exclusively to markets in Latin America and Spain, and aims standard customer segment. Pullmantur Cruises has a fleet of four cruise ships.
The length of contracts varies between 6-8 months, depending on the position obtained, with two months break between contracts. Hiring is for an indefinite term collaborations with 6-8 weeks vacation between contracts.
A job on a luxury cruise ship offers many opportunities, and the advantages are considerable:
Applicants must meet the following characteristics:
What are the steps to obtain a job on a cruise ship:
Pre-selection with the Agency:
Final interview with the Employer
Boarding the ship
What documents are required for register an application?
Creating a professional Curriculum Vitae is an essential element in the application process. For some candidates, it is a simple piece of paper, but for others, this piece of paper is the most effective tool to promote personal skills that can make a difference. Curriculum Vitae written in a professional form instantly attract the attention of Recruiter. In an open competition with other candidates, sometimes for a small number of jobs, this document may just tip the scales in your favor. The choice of form and content of this document is entirely yours. Our recommendation is to keep in mind that an attractive CV should contain accurate, clear, detailed and complete information .
It’s the main criterion for recruitment, a fluent communication is a guarantee of proper understanding and interpretation of job tasks, internal regulations and express your questions, it also helps the crew to rapidly adapt onboard.
The company strives to hire couples on the same ship, but cannot guarantee boarding on the same day for both partners. Company personnel needs prevail. Only candidates who can prove whether they are married, whether they live at the same address are accepted. Registration and couple IDs are available only on board when both partners have embarked, however it is very important to mention this aspect since the first discussion you have with our Recruiter.
During the interview, applicants are required to declare:
70 hours /week ( 7 days/ week, 10-12 hours/ day )
Normally, you will be working with at least 3 breaks on schedule.
Time is very carefully monitored aboard a cruise ship, by means of electronic timekeeping. You can perform additional work only at the express request of the management, in this case the overtime period will be offset by equivalent free time or paid overtime .
The cabins offer a decent comfort for two crew members, equipped with air conditioning, TV, internet access (with fee), bathroom.
Aboard a cruise ship, there are various ways of recreation and facilities offered for free to the crew members : the crew bar, recreation areas, internet café, library, gym, pool (on some ships).
For some staff members (officers , senior management positions and staff members), there may be extra privileges (access to certain passengers areas ) between certain hours.
There may be days off depending on rotation, even 24 hours, but they remain at the discretion of management team, NOT guaranteed by the contract. Normally, a day off aboard a ship typical equates to a free port day, but there are still a few hours of work.
Embarkation costs may vary, depending on the job or the port of embarkation.
Job Cruise does NOT ask for any tax or fee for its mediation services. Recruitment services, interviewing and assistance in embarkation process are FREE of charge.
Not always. In the boarding process, the representatives of JOB CRUISE offers detailed
information about access to transportation, accommodation location, people and contacts.