Casino Shift Manager

·        To support Celebrity Cruises’ mission of sustaining “the world’s ultimate premium cruise line with a taste of luxury,” all duties and responsibilities are to be performed in accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.

·        Each shipboard employee may be required to perform all functions in various service venues and throughout  the ship.

·        In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through

·        Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees

·        and/or in the presence of guest contact and Celebrity Family Member (CFM) areas.

·        Maintains a high degree of “floor presence” to observe all casino table games, slot machines and

·        cash desk to minimize security and fraud issues. Monitors the casino staff to ensure procedures and

·        services are performed in accordance with Celebrity Connection standards. Observes the cash

·        handling functions to ensure the counting and reconciliation processes are conducted according to

·        established procedures.

·        On a daily basis, meets with the Casino Manager, to review the requirements of the day’s activities

·        and timeframes for casino operations. Reviews schedules to estimate time requirements to ensure

·        speed and efficiency. Meets with subordinate staff to review guest comments to implement revisions

·        and improvements. Supervises the financial aspects of the Casino, including the successful

·        identification of expense reduction through cost control.

·        Ensures the continuous and accurate participation of the service operation. Analyzes and follows-up

·        on operational issues such as fraud, theft, and establishes control systems.

·        Reviews timesheets and forwards to Casino Manager for final approval. Reviews the overtime

·        requests against production levels to determine appropriate needs and approves amounts accordingly.

·        Prepares a variety of reports and memos utilizing personal computer systems and equipment.

·        Reviews requisitions and forwards to Casino Manager for final approval. Follows-up to ensure items

·        are requisitioned in correct quantities, within acceptable timeframes and in accordance with

·        established control procedures. Conducts storage spot checks to ensure items are correctly stored to

·        minimize deterioration and waste.

·        Investigates and resolves casino quality and service complaints in a timely manner, and always with

·        a vision to exceed the guests’ expectations.

·        Trains and monitors all levels of Dealers for proper skills and service. Provides on the job training to

·        strengthen their current performance and preparation for possible advancement to promotional

·        positions. Monitors the daily workstation operation to ensure speed and efficiency. Reviews work

·        schedules and time records.

·        Works with all casino personnel in a cooperative, productive and effective manner. Recommends

·        measures to improve work procedures and employee performance to increase quality of services and job safety.

·        Demonstrates the proper operation of all equipment to staff according to proper procedures. Tests

·        equipment to ensure accuracy of operation. Reports all malfunctions and requests necessary repairs.

·        Answers inquiries pertaining to Casino services and general information. Responds to escalated

·        guest complaints in a considerate, professional and positive manner by showing concern and

·        listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are

·        resolved to the guest’s satisfaction.

·        Attends meetings, training activities, courses and all other work-related activities as required.

·        Performs related duties as required. This position description in no way states or implies that these

·        are the only duties to be performed by the shipboard employee occupying this position. Shipboard

·        employees will be required to perform any other job-related duties assigned by their supervisor or

·        management.