Guest Service Officer

As the Guest Relations Officer, your main concern revolves around ensuring total guest satisfaction through personalized services that will create a memorable experience. This role allows you to utilize your exemplary problem resolution skills, keen listening skills, strong communication and organizational skills, and genuine social skills. Successfully resolve challenges and concerns by taking initiative and proactively identifying solutions and following-up in a timely manner. 

• Provides all services of the Guest Relations Desk including, but not limited, lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements
• Answers inquiries pertaining to Guest Relations services and general information
• Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening
• Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction
• Maintains knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests 
• Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts