Casier

Candidatul trebuie să aibă o experiență de trei ani în gestionarea numerarului într-o funcție de contact cu clienții în cazino, hotel, instituție bancară sau în industrii conexe. Candidatul trebuie de asemenea să aibă capacitatea de a număra jetoanele și bancnotele rapid și corect și trebuie de asemenea să poată opera tejghelele cu monezi, mecanismul de jetoane, mașina de calcul cu 10 taste și alte echipamente conexe.

 Schimbă jetoane, numerar, monezi, cecuri, certificate de garanție și/sau alte certificate monetare. Numără în mod corect jetoanele, numerarul, monezile în mod rapid și eficient. Încasează monezi sau jetoane de la clienți, care solicită echivalent în bancnote și/sau monezi.

Operează tejgheaua electronică de monezi sau numără jetoanele pentru a determina valorile corecte de schimb valutar. Asigură clienților valută în bancnote și/sau monezi.

Obține aprobarea pentru tranzacții cu cărți de credit; încarcă conturi individuale pentru jetoanele emise; menține Jurnalul de Cărți de Credit.

POSITION SUMMARY
The Casino Cashier receives and exchanges cash and coins, chips and checks, credit and/or other
monetary notes for guest enjoying the Casino by performing the following duties and
responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s Gold Anchor Standards, SQM Policies and Procedures, USPH guidelines,
environmental, and safety policies. Each shipboard employee may be required to perform
all functions in various venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
1.Greets customers and provides Casino information regarding cashiering services
available to the guests.
2. Exchanges chips, cash, coins, checks, credit and/or other monetary notes. Accurately
counts chips, cash, coins in a quick and efficient manner. Receives coins or casino chips
from guests requesting paper and/or coin currency equivalency.
3. Operates electronic coin counter or counts chips to determine correct exchange values.
Provides guests with paper currency and/or coin equivalency.
4. Obtains approval for credit card transactions; charges individual accounts for chips
issued; maintains Credit Card Log.
Answers inquiries pertaining to Casino services and general information. 5. Responds to
guest complaints in a considerate, professional and positive manner by showing concern
and listening actively. Takes ownership of guest concerns by following up and ensuring
complaints are resolved to the guest’s satisfaction.
6. Follows established procedures to maintain, balance and reconcile, assigned case assets
(cash drawer). Prepares daily summaries by counting, reading and recording totals of
cash, coins, traveler’s and other checks, credit cards and ship credit. Prepares manual
and computerized reports of daily transactions including transaction summaries to
balance and prepare reports for each voyage.
7. Prepares written authorization forms and provides coins to Slot Technician to fill slot
machines, slot payouts and change machines.
8. Participates in casino count by totaling and verifying monetary values. Provided
necessary supplies for count activities.
9. Follows cage security procedures at all times.
10. Maintains an awareness of the guests to avoid possible security issues. Notifies
management and/or security of suspicious behavior.
11. Attends meetings, training activities, courses and all other work-related activities as
required.
12. Notify the host, pit or slot management of any high rollers.
13. Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
o Two years cash handling experience in a customer contact position within the hotel
banking, casino or related industry.
o Proven customer service skills to interact appropriately with guests in a considerate,
professional and positive manner by showing concern and listening actively.
o Ability to communicate tactfully with guest, department heads and shipboard
employees to resolve problems and negotiate resolutions.
o Ability to count chips and paper currency quickly and accurately.
o Ability to operate coin counters, chip mechanism, 10 key adding machine and related
equipment.
o Ability to perform basic math functions with regard to counting chips, cash, coins and
preparing reconciliation reports.
Working knowledge of computers, internet access and the ability to o navigate within a
variety of software packages such as Excel and Word.
o Completion of high school or basic education equivalency preferred.
o Recognize and possess the ability to count coins and paper currency in US dollars
quickly and accurately.

Language Requirements:
o Ability to speak English clearly, distinctly and cordially with guests.
o Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from
guests, supervisors and co-workers.
o Ability to speak additional languages such as Spanish, French or German preferred.
Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.