Cruise Staff

1.     In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

2.     Maintains continual interaction with the guests. Hosts and participates in adult and family recreational programs and activities.

3.     Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Job skills/Results

Business Acumen

• Participates in embarkation and debarkation procedures by disseminating information, and directing and escorting guests to staterooms and or exits.
• Participates in greeting and directing guests on and off the gangways when the ship has arrived in the ports of call.
• Participates as master of ceremonies or host for special group functions such as, but not limited to, charters, affinity, promotional, incentive, presentations, and various theme night arrangements.
• Assembles and disassembles pre and post activity props and equipment. Returns items to storage area.
• Contributes to Business Performance
• Maintains inventory of various prize lockers, office supplies and consumable items utilized in the backstage areas. Coordinates with the Cruise Programs Administrator, Central Stores and Provision area when requisitioning supplies.

Cultivates Customer First

• Socializes with guests in public areas at all times in accordance with Royal Caribbean International’s Gold Anchor Standards. Visits guest lounges at specified times to converse with as many guests as possible in the time allotted.
• Participates in Adventure Ocean themed activities, and hosts Family Activities, Family Festivals, and Boardwalk activities. This includes, but is not limited to: Talent Shows, Circus performances, Stilt walking, Face Painting, Balloon Animals, Magic Tricks, Costume parades
• Participates in shows and events presented by the Cruise Director’s Division by taking part in skits, and/ or simple dance routines.
• Instructs, organizes or facilitates various activities and/or tournaments.
• May serve as master of ceremonies for activities. This includes, but is not limited to: Theater pre-shows, Boardwalk events, Royal Promenade events, Captain’s Receptions, Loyalty events, Adventure Ocean & Family Programming, Theme Night productions, DreamWorks events, Pool events, Charity Partnerships events, Cruise Staff activities including Game shows, All Access Tours, Special Group functions, Flowrider & Sports events, Sailaway Party

 People skills

• Demonstrates Passion, Drive and Energy
• Works with Entertainment Team to participate in and socialize during key guest events to create visibility to awareness with guests.

Cross Team Collaboration

• Operates spotlight equipment for production shows according to instructions as needed, when stage staff are required to perform duties backstage. Attends mandatory rehearsals as required. Assists in the coordination of audio or visual equipment for events as needed.
• Assist with various cross utilization duties such as but not limited to: show doors, gangway duties, rising tide operator, dreamworks meet and greet crowd control, sports desk and waivers, etc.

 Acts with Integrity

•  Attends meetings, training activities, courses and all other work-related activities as required.