Waiter/ Waitress

Waiter will perform the functions of the restaurant sequence of service and all essential duties and responsibilities outlined below. These locations include but are not limited to Main Dining Room, Windjammer, and Specialty Restaurants.

While performing their role in the restaurant venues, He/She will be engaged in providing courteous and professional service to guests. The duties described below are performed either personally or through subordinates.

·        Learns and uses appropriate food and wine terminology and pronunciation. Becomes knowledgeable of menu descriptions and wine lists in order to discuss items appropriately and to enhance the guests' dining experience.

·        Provides on-the-job leadership and guidance to Assistant Waiters to strengthen their current performance and in preparation for possible advancement to a Waiter position.

·        Obtains linen, silverware, glassware, and china to set tables.

·        Arranges settings on tables per The Royal Way.

·        Greets and escorts guests, where applicable to their assigned seats, or to available seating, per The Royal Way.

·        Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per The Royal Way. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.

·        Relays order to galley as required and serves courses from galley and beverages from various locations.

·        Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving.

·        Enters food and beverage orders in the point-of-sale system.

·        Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs.

·        Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed.

·        Participates in dining room entertainment as directed by established activities and specific itinerary adaptations such as the theme night parades.

·        Participates in rotational service delivery schedule working in Windjammer, Room Service, Specialty Dining Venues and/or other food and beverage service venues.

·        Attends meetings, training activities, courses and all other work-related activities as required.

·        Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

·        Actively follow ServSafe responsible service of alcoholic beverages.

·        Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements.

·        Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs. Ensures complete guest satisfaction.

·        Takes ownership for guest issues/concerns and follows up to ensure resolution.

·        Always provides guests with alternatives and avoids using the word “No”