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Royal Genie

Royal Genie

Cerinte minime

  • 2-year degree in hospitality degree – OR – 3 years of experience in a guest service or related field;
  •  applicants with experience in the luxury or upscale markets are preferred.
  • Related work experience should include problem resolution as a key aspect of regular duties · 
  • Successful applicants will be sent by Royal Caribbean International to complete a Front of House Course with the British Butler Institute before being assigned a Royal Genie position. 
  • Fluent written and verbal English · 

  •  Native Spanish speakers are encouraged to apply; In addition, verbal and written fluency in any of the following languages is preferred: Portuguese, Cantonese, Mandarin, German and Italian
  • Worldly and culturally competent with an excellent understanding of social etiquette and formal service protocols · 
  • Basic office skills including Word, Excel, Power Point · 
  • Organizationally skilled to be able to manage multiple requests and tasks from various guests and supervisors with, maintaining attention to small details without losing grasp of the big picture · 
  • Ability to communicate effectively and tactfully with guests, division heads and shipboard employees to resolve problems and negotiate resolution · 
  • Deliver on “Your Wish is My Command” promise to our guests through departmental and brand standard 

Detalii contract

  • Contract lenght : 20 weeks
  • Vacation : 8 weeks
  • Salary : competitive , to be discussed

INFORMATII JOBNivel job : Nespecificat

Position Summary: 

  • Are you obsessed with creating effortless and personalized experiences?
  • Are you unsatisfied with anything less than perfection?
  • Do you believe that “No” should not be in our vocabulary? 
  • Do you see opportunities where others see difficulties? 
  • Do you consistently deliver the WOW! by living and breathing The ROYAL Way?

 If you answered yes to these questions, please keep reading, because we may have a role for you in Royal Genie Services!


Royal Genies are responsible for the satisfaction of our most valued Star guests. With their expertise in personalized, high-end service and certification by The British Butler Institute, Royal Genies are rated some of the very best service professionals at sea. Royal Genies make their magic, in part, by: taking personal ownership of their guests’ vacation experience through friendly interactions with both guests and crew as they advocate for their guests’ requirements and requests; being passionate about creating surprise and delight moments at every possibility, taking pride in making others happy; their committed practice of doing the ordinary things extraordinarily well, with a fine attention to detail, thus delivering the best vacation experiences at sea.



DESCRIERE JOB

Business Acumen 

  • Responsible for meeting or exceeding Star Guest Satisfaction KPIs that are directly influenced by this role
  • Services our Star guests throughout their cruise experience: from pre-arrival to post-departure; ensures that all standard operating procedures are adhered to regarding the Royal Suite Class program
  • Works closely within Guest Services and with other departments and divisions to plan and deliver customized vacation experiences for our Star guests 
  • The Royal Genie will ensure that assigned suites are prepared before embarkation with all necessart information and requests; will work with the appropriate departments to refresh and replenish as required throughout the voyage · 
  • The Royal Genie will welcome all Star guests upon arrival to the terminal and expedite the arrivals process, including providing a direct escort to the suite while the luggage is accompanied by an dedicated attendant 
  • The Royal Genie will be trained and able to offer luxury butler services, including, but not limited to, the following: wake up service, packing and unpacking luggage, shoe polishing, wine and champagne service, overseeing proper food and beverage service in a variety of styles
  • Is knowledgeable of the activities and events onboard to be able to provide guests with accurate and up-to-date information, handle any special request, and suggest appropriate venues · 
  • Liaises with Shore Excursion Manager and M&R Manager on local port of call arrangements
  • Coordinates the maintenance and/or repair of the suite with Executive Housekeeper or other shipboard departments as needed 
  • Assists, as requested, with business services, including assistance with airlines or hotels and document printing and faxing 
  • Royal Genie will escort guests through the departure formalities swiftly 
  • Delivers the WOW every day by living The ROYAL Way; ensures Gold Anchor standards, Safety, Environmental and other company policies and standards are consistently maintained
  • Uses past life experiences and creativity to deliver unique and professional ways of elevating service in a manner which consistently surprises and delights the Royal Genie’s guests and colleagues as well as RCI Management and Shareholders

 Drives Profitable Growth
  • Provides pertinent information to guests in order to upsell In-Stateroom Catering, Shore Excursions, Spa appointments, Cabanas and other upgraded experiences. 
  • Maintains knowledge of the ship’s regular events, ports of call and special functions by reviewing all available sources to provide accurate information to answer questions
  • Makes reservations for various activities and services such as shore excursions, dining, wine, spa, flowers, etc. 
  • Follows-up to ensure services and amenities are delivered as specified · Works with the M&R Division to ensure maximization of revenue by providing information on Guest Preferences and to complete any guest requests related to M&R Division

 Cultivates Customer First
  • Competent in all brand standards and accountable for executing against them at all times; holds others accountable for delivering against the standards · “Your wish is my command” is the service philosophy followed by Royal Genies. Royal Genie will make guest’s entertainment, shore excursion, private transportation and dinner reservations with best table location; as well as delivering “surprise and delight” moments throughout the cruise. 
  • The Royal Genie takes ownership and is accountable for responding to guest feedback and requests according to departmental standards. By maintaining knowledge of all suite guest ratings and comments, assists in maintaining a culture throughout the Guest Services team for owning and resolving guest issues to complete satisfaction 
  • Serves as the ship’s key contact person for Star guest inquiries and service requests and always goes above and beyond to fulfill requests; escalating to Guest Services Manager when necessary
  • Ensures that both boarding and departure process for Star guests is easy and efficient
  • Is the “go-to” person for any issues for Star guests and is available outside the office hours if needed 

Leadership skills 

Leads with Passion, Drive and Energy 

  • Exhibits professional leadership presence, positive energy and passion in all situations 
  • Maintains a positive attitude at all times and accepts ownership for achieving results in all areas of accountability
  • Works with other division and departmental leaders to ensure that all necessary shipboard employees are knowledgeable of Royal Genie Services and the Royal Suite Class program and that all new initiatives and changes pertaining to the program are communicated to all levels of the organization onboard in a timely manner

Cross Team Collaboration

  • Fosters team unity and collaborates well 
  • Reviews the Suite guest report with the Guest Services Manager and shipboard leaders prior to each voyage to share as much insight as possible of guests sailing in Star suites 
  • Coordinates with Guest Services Manager to ensure other departments and their employees are trained and up to date on the Royal Suite Class program and it’s benefits 
  • Escalates shortcomings and service failures to the respective manager or senior leadership level as needed. 

Attracts and Develops Talent 

  • Sets expectations; 
  • provides honest, candid, ongoing feedback; 
  • takes appropriate action to improve performance

Acts with Integrity ·

  • Is a role model for others and serves as a positive ambassador of Royal Caribbean International 
  • Practices sound and prudent business sense while demonstrating the highest degree of professional ethics at all times. 
  • Maintains guests’ confidence and protects organization’s reputation by keeping guest and company information confidential. 
  • Enhances department and company reputation by accepting ownership and accomplishing a diversity of requests while exploring opportunities to add value to job accomplishments 
  • Creates a climate of trust and mutual respect 
  • Elevates the Royal Genie Services by being a role model in driving and displaying an always-positive “Can-Do” attitude and consistently goes above and beyond to complete guest requests in a friendly, passionate and committed way   

Intrebari frecvente - Royal Genie - Vase croaziera - personal ospitalitate

  • Royal Caribbean Cruise Lines: detine in prezent o flota de 23 de nave de croaziera , urmand sa lanseze in urmatoarea periaoda inca 2 vase cu capacitate de peste 4000 pasageri. Royal Caribbean oferă opțiuni de croazieră care fac apel la cea mai largă piață , variind de la clienti standard pana  la segmentul de clienti premium.
  • Celebrity Cruises: compania este orientata doar spre  segmentul de clienti premium , avand in prezent o flota de 10 de nave de croaziera . Vasele Celebrity Cruises sunt clasate in topul vaselor de croaziera de lux din lume. 
  • Azamara Club Cruises: compania este destinata pentru servirea segmentul de clienti lux și premium. Azamara are in flota 2 vase de croaziera.
  • Pullmantur: ofera servicii exclusiv pe piețele din America Latină și Spania și vizează segmentul de clienti standard. Pullmantur are o flota de 4 vase de croaziera.

Durata contractelor variaza intre 6-8 luni, in functie de postul obtinut, cu 2 luni pauza intre contracte. Angajarea are forma unei colaborari pe durata nedeterminata, cu vacante de 6-8 saptamani intre contracte.

Contract pe perioada nedeterminata. Contractele de munca sunt intre 6 si 8 luni, iar vacanta de 8 saptamani.In general,este vorba de doua tipuri de contracte, pentru personal cu salariu fix si pentru personal cu venit obtinut din bacsis. Compania ofera un salariu minim garantat pentru personalul care lucreaza in sistem de tips, insa venitul lunar variaza in functie de marimea statiei, itinerariu, performanta...

NU. Vasele flotelor sunt active 365 zile/an, cu exceptia perioadelor de revizii si reparatii, perioade in care membrii de echipaj sunt activi la bordul vaselor.

Vasele parcurg itinerarii pe marile si oceanele lumii, in zone cu interes turistic ridicat, destinatii exotice, sau destinatii cu insemnatate istorica si culturala.

Vasele flotelor sunt echipate cu tehnologie de navigatie de ultima generatie, avand siguranta maxima de operare.

Un loc de munca pe un vas de croaziera de lux ofera multe oportunitati, iar avantejele sunt considerabile:

  • Este de asteptat sansa unui castig financiar relevant, chiar spectaculos, valoarea castigului depinzand in mare masura de pozitia ocupata, de nivelul profesional, de capacitatea de a furniza servicii specializate.
  • Economisirea veniturilor. Cheltuielile zilnice, cum ar fi masa, cazarea, asiguarari medicale sunt acoperite de angajator. 
  • Conform legislatiei internationale a muncii,persoanele care isi desfasoara activitatea pe mare nu platesc taxe si impozite pentru veniturile obtinute.
  • sansa de a calatorii in jurul lumii fara a plati pentru aceasta. 
  • Ocuparea unui post cu reale perspective de realizare si promovare profesionala
  • Loc de munca dinamic, departe de rutina unui loc de munca pe uscat.
  • Obtinerea de tarife de calatorie reduse pentru membrii de familie care doresc sa petreaca o vacanta de neuitat.
  •  Garantia unui loc de munca stabil, mai ales in aceasta perioada dificila din punct de vedere economic si social.

Aplicantii trebuie sa intruneasca urmatoarele caracteristici:

  • Varsta minima 20 de ani
  • Nivel mediu de comunicare in limba Engleza, pentru pozitiile de intrare ( entry level)
  • Nivel avansat de comunicare in limba Engleza, pentru pozitiile ce solicita un grad mai ridicat de responsabilitati
  • Capacitate de comunicare la nivel avansat in alte limbi de circulatie internationala ( Franceza, Germana, Italiana, Spaniola, Chineza, Japoneza), pentru aplicantii interesati de obtinerea unui loc de munca in departamentele de receptie, hosting, youth, ghid turistic, etc.
  • Nivel de calificare corespunzator, experienta anterioara pentru pozitia dorita.
  • Profilul personal orientat catre domeniul hotelier;
  • Motivatie, dorinta de dezvoltare a unei cariere pe termen lung
  • Disponibilitate de relocare pe perioade intre 6 si 8 luni
  • Rezistenta la efort si program prelungit
  • Adaptabilitate
  • Cazier juridic fara antecedente penale,
  • Apt din punct de vedere medical

Pentru preselectie

  • Completarea aplicatiei online pe site-ul agentiei Job Cruise
  • Stabilirea datei de sustinere a interviului de preselectie
  • Pentru aplicantii rezidenti in Bucuresti, sau in localitati anexe, interviurile se desfasoara la sediul agentiei din Bucuresti.
  • Pentru aplicantii din tara sau strainatate, interviurile se sustin prin intermediul  video Skype, ID: office.job.cruise
  • Completarea documentatiei necesare pentru interviul final cu angajatorii

Interviul final cu angajatorul

  • Inregistrare in baza de date a angajatorului
  • Participarea la interviul final de angajare. Interviurile se pot desfasura la sediul agentiei din Bucuresti. Frecvent, interviurile se desfasoara si prin intermediul video Skype.

Imbarcare

  • Confirmarea contractului, obtinerea Scrisorii de imbarcare
  • Obtinerea vizei C1D / alte vize de tranzit necesare in functie de portul de imbarcare
  • Efectuarea analizelor medicale la unul din centrele autorizate de Angajator.
  • Efectuarea examenului psihologic
  • Obtinerea cazierului juridic
  • Completarea documentelor de imbarcare

  • Curriculum Vitae in limba Engleza

Conceperea unui Curriculum Vitae profesional este un element esential in procesul de aplicare. Pentru unii candidati, acesta este o simpla bucata de hartie, pentru altii insa, aceasta bucata de hartie este cel mai eficient instrument de promovare personala, element care poate face diferenta. Un Curriculum Vitae scris intr-o forma profesionista atrage instantaneu atentia agentului de recrutare. Intr-o competitie deschisa cu alti candidati, uneori pentru un numar restrans de joburi, tocmai acest document poate inclina balanta decizionala in favoarea Dvs. Alegerea formei si a continutului acestui document va apartine in totalitate. Recomandarea noastra este sa tineti cont de faptul ca un CV atragator trebuie sa contina informatii exacte, clare, detaliate si complete.

  • Carte de identitate
  • pasaport turistic( nu este obligatoriu pentru etapele de intervievare, insa devine obligatoriu in vederea angajarii, dupa ce candidatul a fost aprobat)
  • Scrisori de recomandare / evaluari profesionale de la locurile anterioare de munca (constituie un avantaj);
  • Copie viza C1D ,alte vize de tranzit inca valabile ( China, Australia, Canada etc )  copie Seaman’s Book si certificate IMO ( pentru detinatori)

In limba Engleza

Este criteriu principal de recrutare,  o comunicare fluenta este o garantie a intelegerii si interpretarii corecte a sarcinilor de post, a regulamentelor interne, a exprimarii intrebarilor dvs, si implicit, a adaptarii rapide in sistem.

Compania angajatoare face eforturi de a angaja cupluri pe acelasi vas de croaziera, insa nu se poate garanta imbarcarea in aceeasi zi pentru ambii parteneri. Nevoile de personal ale companiei primeaza. Se accepta candidati care pot dovedi fie ca sunt casatoriti , fie ca locuiesc la aceeasi adresa. Inregistrarea cuplurilor se face doar la bordul vasului cand ambii parteneri s-au imbarcat, cu toate acestea este foarte important sa ne mentionati inca de la prima discutie ca doriti sa aplicati in cuplu pentru a va putea programa imbarcarea pe acelasi vas.

  • ZAMBET, atitudine pozitiva, flexibila, politete,  
  • Contact vizual permanent cu agentul de recrutare,
  • Exprimarea motivatiilor care stau la baza deciziei de a obtine un loc de munca pe un vas de croaziera in cadrul companiei, prezentarea caracteristicilor personale
  • Folosirea unei terminologii corespunzatoare calificarii;
  • Simplitate, naturalete, spontaneitate

  • Completarea aplicatiei de pe site-ul agentiei Job Cruise;
  • Atasarea unui CV redacatat in limba Engleza, cu mentiuni referitoare la locurile de munca anterioare;
  • Sustinerea unui interviu de preselectie cu reprezentantii Job Cruise. 
  1. Pentru aplicantii rezidenti in Bucuresti, sau in localitati anexe, interviurile se desfasoara la sediul agentiei din Bucuresti.
  2. Pentru aplicantii din tara sau strainatate, interviurile se sustin prin intermediul telefonic ( telefon-0040.722.127.386), sau video Skype, ID: office.job.cruise


In perioada de preselectie, aplicantii au obligatia sa declare:

  • Orice conditie medicala aparte care implica supraveghere medicala.
  • Existent tatuajelor vizibile ( brat, antebrat, gambe, gat, etc)
  • Existenta inscrierilor din cazierul judiciar;

70 de ore/saptamana ( 7 zile / saptamana , 10-12 ore/ zi )

Intr-o zi de lucru exista in mod normal minim 3 pauze.

Timpul de lucru este foarte atent monitorizat la bordul unei nave de croaziera, prin metode de pontaj electronic. Se poate efectua munca suplimentara doar la cererea expresa a managementului, in acest caz intervalul lucrat suplimentar fiind compensat cu timp liber echivalent sau fiind platit.

Cabinele ofera un confort decent pentru doua persoane, sunt echipate cu instalatie de aer conditionat, TV, acces internet( contra cost), baie.

La bordul unei nave de croaziera exista diverse modalitati de recreere si facilitati oferite in mod gratuit echipajului: bar, zona de recreere, internet café, biblioteca, sala de fitness, piscina echipajului (pe unele nave).

Pentru anumiti membri ai echipajului (ofiteri de rang superior, pozitii manageriale si membri ai staff-ului), pot exista si privilegii suplimenatare (acces in anumite zone destinate pasagerilor), intre anumite ore.

 

 

Pot exista zile libere prin rotatie, chiar si de 24 de ore, insa acestea raman la latitudinea managementului, NEEFIND GARANTATE PRIN CONTRACT. In mod normal, o zi libera tipica la bordul unei nave este echivalentul a unei zile de port libere, existand totusi cateva ore de munca.

Biletul de imbarcare se achita de catre angajatii din urmatoarele departamente:
Housekeeping, restaurant, bar, bucatarie, receptie, casino.
 
Biletul de imbarcare pentru angajatii urmatoarelor departamente sunt achitate de catre angajator:
Personal pentru activitati desfasurate cu copii ( Youth Staff),
personal divertisment ( Cruise Staff),
personal activitati sportive ( Sports staff),
personal tehnic departamentul de entertainment ( sound/ light/ stage technician, rigging specialist, digital content specialist, broadcast technician)
 
Biletele de debarcare se achita de angajator la sfarsitul contractului de munca, indiferent de postul/departamentul din care face parte angajatul.

Costurile de imbarcare pot fi diferite, functie de pozitia de aplicare, sau portul de imbarcare. Se recomanda detinerea unui buget care sa acopere urmatoarele cheltuieli:

  • Obtinere pasaport turistic - aproximativ 300 lei
  • Costuri analize medicale /vaccin- aproximativ 1100 lei;
  • Taxe consulare pentru viza C1D/ viza Americana- 160 USD ( taxa se ramburseaza de catre angajator la bordul vasului, pe baza chitantei obtinute de la banca)
  • Cost achizitie bilet avion:

                 estimativ : 70- 200 euro pentru imbarcari in porturi europene 

                 estimativ: 500-700 euro pentru imbarcari in porturi non-europene.

Agentia de recrutare Job Cruise NU percepe taxe sau comisioane pentru serviciile de mediere. Serviciile de recrutare, intervievare si asistenta in vederea inceperii raporturilor de munca sunt GRATUITE

Nu intodeauna. In procesul de imbarcare, reprezentantii JOB CRUISE va ofera informatii detaliate despre acces la mijloace de transport, locatia de cazare, persoane si date de contact.