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Photo Manager

Photo Manager

Cerinte minime

Qualifications:

  • A degree, diploma or equivalent in photography, at least 12 months practical photographic experience, and experience in managing a multi-faceted high volume photographic sales operation is required for this position. If applicant has no formal qualifications, suitable experience will be taken into consideration in lieu of qualifications. 
  • In addition, the applicant should have at least one year’s experience as a shipboard photographer, and one year’s experience as an Assistant Photo Manager, although other relevant experience may be taken into account in lieu of this requirement. 
  • Thorough knowledge of the Cruise Line’s environmental policy relating to Photo Lab operations is essential.
  • Ability to conduct training sessions at all levels including one on ones and large groups
  • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
  • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards
  • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
  • Completion of high school, basic or vocational education equivalency preferred.
  • Applicant must have advanced computer literacy, knowledge of and experience using Microsoft Excel, Microsoft Word, Lotus Notes, Microsoft PowerPoint and Adobe Photoshop and be able to operate other advanced computer systems, touch-screen kiosks and perform basic computer troubleshooting procedures.
  • Must be able to work independently and function under pressure in a deadline oriented, fast paced environment for extended periods.
  • Must possess the skills of a mature self-starter, look for opportunities for continuous improvement in overall photo operations and ability to inspire and motivate


Language Requirements:

  • Excellent ability to speak English clearly, distinctly and cordially
  • Excellent ability to read and write English in order to understand and interpret written procedures and write operational procedures, policies and manuals. This includes the ability to give and receive instructions in written and verbal forms and to effectively and cordially present information and respond to questions from guests, supervisors and co-workers.

 Physical Requirements:

  • While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Extensive travel from ship to ship with varying accommodations and resting opportunities require good health. Active management of health through diet and exercise is a key for prolonged success in the position
  • All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats.  The employee must have the ability to lift and/or move up to 50 pounds

Detalii contract

Contract : 6 months
Vacation : 2 months
Salary to be discussed

INFORMATII JOBNivel job : Nespecificat

The Photo Manager role requires candidate to oversee the ships photo operation and reports to shoreside Photo Operations Management, and onboard to the Hotel Director and Marketing & Revenue Manager. Responsibilities include customer service, driving sales and achieving budget, photo lab & photo gallery operations, accounting, scheduling, reporting, staff training and development, succession planning, liaising with onboard and shore-side teams, environmental compliance, inventory control, marketing and promoting all areas of the photo operation and driving the business forward in accordance with the company’s goals. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed. 

 The goal of the Photo Manager is to ensure the best service is provided for each area of the operation. The position is responsible for the co-ordination of production, merchandising and sales to maximize profits for the onboard Photo Department. The Photo Manager must work towards achieving profitable results for Royal Caribbean International while maintaining full compliance and professional integrity of all policies. The position is expected to project the highest level of professionalism to the staff and guest while offering quality Customer Service to all. 

   

This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

DESCRIERE JOB

Business Acumen

 

  • Create an effective, efficient, staff duty schedule that is fair, balanced and provides the infrastructure to exceed budgeted goals for revenue and guest satisfaction.
  • Ensure image quality is maximized for all events through regular photographer feedback, training and coaching. 
  • Ensure customer service is always of the highest level, through monitoring, training, coaching and developing the team, and leading by example. 
  • Take a pro-active role in staff development and training, being able to deliver effective training sessions, and provide regular coaching for all team members to continuously drive revenue and guest satisfaction scores beyond budgeted goals and strengthen the operation. 
  • Complete all reports required by onboard and shore-side management Complete all onboard paperwork and reports for immigration, offloads, storing, inventory, expenses, end-of-voyage, and financial reporting in a timely and accurate manner. 
  • Execute a coordinated effective sales and promotion strategy each cruise. 
  • Ensure continuous adherence of the whole team to company uniform, grooming standards and Platinum Standards & Impressions through monitoring, coaching and training as required. 
  • Conduct any necessary disciplinary actions in accordance with current company policy. 
  • Photograph any events as required. 
  • Protect all company inventory and equipment through ensuring all staff follow proper handling and security procedures at all times. 
  • Construct positive working relationships with other department heads onboard, and liaise with them to assist with guest service requests, internal activities and cross-promotions and photo coverage/opportunities. 
  • Ensure departmental compliance to all hotel practices and shipboard policies through training, coaching and monitoring.
  • Maintain familiarity with the Safety and Environmental Management System and all applicable shipboard and department Standard Operating Procedures, and ensure the adherence of all Photo Department operations to these standards. 
  • Ensuring that the Lab Technician is correctly managing the photo lab operation. 
  • Ensuring that Assistant Manager is correctly managing the sales operation. 
  • Full professionalism is being used in the running of sales and production areas.
  • Zero tolerance to drugs and alcohol in the workplace. 
  • Handover procedures are fully complied with.
  • Paperwork correctly filled in and sent on time.
  • All Royal Caribbean International owned equipment is secured and protected from damage or neglect. 
  • Designated and approved training programs are being run correctly. 
  • Work schedules are fair, unbiased and distributed before the start of each cruise. Any changes are communicated as quickly as deemed possible. 
  • Take an active part in a good proportion of the shooting and areas of the operation (including actively participating in training). 
  • Be available for shoots that involve senior management.
  • Be available for any other reasonable duties that your Shoreside Operations Manager or company representative may assign. 
  • Compliance of all policies and procedures.
  • Integrity and Professionalism of the In-House Photo Department.
  • Quality Customer Service to all guests. 
  • Risk Management.
  • Maintain positive staff attitudes at all times and monitor the levels of enthusiasm carried by the team.
  • Retail and Production Inventory Control.
  • Photo Gallery and Photo Lab workflow.
  • In-House Photo Department administration and reporting needs.
  • Photo Lab Failure Procedures and compliance.
  • Inventory Management reporting.
  • Complete Manager Handovers.
  • Must be able to work quickly and efficiently, leading a team of up to 26 staff, to deliver the highest standards of sales and customer service up to 6500 guests onboard, to maximize guest satisfaction and revenue for the In-House Photo Department. Must enjoy working with the public, and be able to actively converse with guests and crew in clear, fluent English. 

Intrebari frecvente - Photo Manager - Vase croaziera - personal ospitalitate

  • Royal Caribbean Cruise Lines: detine in prezent o flota de 23 de nave de croaziera , urmand sa lanseze in urmatoarea periaoda inca 2 vase cu capacitate de peste 4000 pasageri. Royal Caribbean oferă opțiuni de croazieră care fac apel la cea mai largă piață , variind de la clienti standard pana  la segmentul de clienti premium.
  • Celebrity Cruises: compania este orientata doar spre  segmentul de clienti premium , avand in prezent o flota de 10 de nave de croaziera . Vasele Celebrity Cruises sunt clasate in topul vaselor de croaziera de lux din lume. 
  • Azamara Club Cruises: compania este destinata pentru servirea segmentul de clienti lux și premium. Azamara are in flota 2 vase de croaziera.
  • Pullmantur: ofera servicii exclusiv pe piețele din America Latină și Spania și vizează segmentul de clienti standard. Pullmantur are o flota de 4 vase de croaziera.

Durata contractelor variaza intre 6-8 luni, in functie de postul obtinut, cu 2 luni pauza intre contracte. Angajarea are forma unei colaborari pe durata nedeterminata, cu vacante de 6-8 saptamani intre contracte.

Contract pe perioada nedeterminata. Contractele de munca sunt intre 6 si 8 luni, iar vacanta de 8 saptamani.In general,este vorba de doua tipuri de contracte, pentru personal cu salariu fix si pentru personal cu venit obtinut din bacsis. Compania ofera un salariu minim garantat pentru personalul care lucreaza in sistem de tips, insa venitul lunar variaza in functie de marimea statiei, itinerariu, performanta...

NU. Vasele flotelor sunt active 365 zile/an, cu exceptia perioadelor de revizii si reparatii, perioade in care membrii de echipaj sunt activi la bordul vaselor.

Vasele parcurg itinerarii pe marile si oceanele lumii, in zone cu interes turistic ridicat, destinatii exotice, sau destinatii cu insemnatate istorica si culturala.

Vasele flotelor sunt echipate cu tehnologie de navigatie de ultima generatie, avand siguranta maxima de operare.

Un loc de munca pe un vas de croaziera de lux ofera multe oportunitati, iar avantejele sunt considerabile:

  • Este de asteptat sansa unui castig financiar relevant, chiar spectaculos, valoarea castigului depinzand in mare masura de pozitia ocupata, de nivelul profesional, de capacitatea de a furniza servicii specializate.
  • Economisirea veniturilor. Cheltuielile zilnice, cum ar fi masa, cazarea, asiguarari medicale sunt acoperite de angajator. 
  • Conform legislatiei internationale a muncii,persoanele care isi desfasoara activitatea pe mare nu platesc taxe si impozite pentru veniturile obtinute.
  • sansa de a calatorii in jurul lumii fara a plati pentru aceasta. 
  • Ocuparea unui post cu reale perspective de realizare si promovare profesionala
  • Loc de munca dinamic, departe de rutina unui loc de munca pe uscat.
  • Obtinerea de tarife de calatorie reduse pentru membrii de familie care doresc sa petreaca o vacanta de neuitat.
  •  Garantia unui loc de munca stabil, mai ales in aceasta perioada dificila din punct de vedere economic si social.

Aplicantii trebuie sa intruneasca urmatoarele caracteristici:

  • Varsta minima 20 de ani
  • Nivel mediu de comunicare in limba Engleza, pentru pozitiile de intrare ( entry level)
  • Nivel avansat de comunicare in limba Engleza, pentru pozitiile ce solicita un grad mai ridicat de responsabilitati
  • Capacitate de comunicare la nivel avansat in alte limbi de circulatie internationala ( Franceza, Germana, Italiana, Spaniola, Chineza, Japoneza), pentru aplicantii interesati de obtinerea unui loc de munca in departamentele de receptie, hosting, youth, ghid turistic, etc.
  • Nivel de calificare corespunzator, experienta anterioara pentru pozitia dorita.
  • Profilul personal orientat catre domeniul hotelier;
  • Motivatie, dorinta de dezvoltare a unei cariere pe termen lung
  • Disponibilitate de relocare pe perioade intre 6 si 8 luni
  • Rezistenta la efort si program prelungit
  • Adaptabilitate
  • Cazier juridic fara antecedente penale,
  • Apt din punct de vedere medical

Pentru preselectie

  • Completarea aplicatiei online pe site-ul agentiei Job Cruise
  • Stabilirea datei de sustinere a interviului de preselectie
  • Pentru aplicantii rezidenti in Bucuresti, sau in localitati anexe, interviurile se desfasoara la sediul agentiei din Bucuresti.
  • Pentru aplicantii din tara sau strainatate, interviurile se sustin prin intermediul  video Skype, ID: office.job.cruise
  • Completarea documentatiei necesare pentru interviul final cu angajatorii

Interviul final cu angajatorul

  • Inregistrare in baza de date a angajatorului
  • Participarea la interviul final de angajare. Interviurile se pot desfasura la sediul agentiei din Bucuresti. Frecvent, interviurile se desfasoara si prin intermediul video Skype.

Imbarcare

  • Confirmarea contractului, obtinerea Scrisorii de imbarcare
  • Obtinerea vizei C1D / alte vize de tranzit necesare in functie de portul de imbarcare
  • Efectuarea analizelor medicale la unul din centrele autorizate de Angajator.
  • Efectuarea examenului psihologic
  • Obtinerea cazierului juridic
  • Completarea documentelor de imbarcare

  • Curriculum Vitae in limba Engleza

Conceperea unui Curriculum Vitae profesional este un element esential in procesul de aplicare. Pentru unii candidati, acesta este o simpla bucata de hartie, pentru altii insa, aceasta bucata de hartie este cel mai eficient instrument de promovare personala, element care poate face diferenta. Un Curriculum Vitae scris intr-o forma profesionista atrage instantaneu atentia agentului de recrutare. Intr-o competitie deschisa cu alti candidati, uneori pentru un numar restrans de joburi, tocmai acest document poate inclina balanta decizionala in favoarea Dvs. Alegerea formei si a continutului acestui document va apartine in totalitate. Recomandarea noastra este sa tineti cont de faptul ca un CV atragator trebuie sa contina informatii exacte, clare, detaliate si complete.

  • Carte de identitate
  • pasaport turistic( nu este obligatoriu pentru etapele de intervievare, insa devine obligatoriu in vederea angajarii, dupa ce candidatul a fost aprobat)
  • Scrisori de recomandare / evaluari profesionale de la locurile anterioare de munca (constituie un avantaj);
  • Copie viza C1D ,alte vize de tranzit inca valabile ( China, Australia, Canada etc )  copie Seaman’s Book si certificate IMO ( pentru detinatori)

In limba Engleza

Este criteriu principal de recrutare,  o comunicare fluenta este o garantie a intelegerii si interpretarii corecte a sarcinilor de post, a regulamentelor interne, a exprimarii intrebarilor dvs, si implicit, a adaptarii rapide in sistem.

Compania angajatoare face eforturi de a angaja cupluri pe acelasi vas de croaziera, insa nu se poate garanta imbarcarea in aceeasi zi pentru ambii parteneri. Nevoile de personal ale companiei primeaza. Se accepta candidati care pot dovedi fie ca sunt casatoriti , fie ca locuiesc la aceeasi adresa. Inregistrarea cuplurilor se face doar la bordul vasului cand ambii parteneri s-au imbarcat, cu toate acestea este foarte important sa ne mentionati inca de la prima discutie ca doriti sa aplicati in cuplu pentru a va putea programa imbarcarea pe acelasi vas.

  • ZAMBET, atitudine pozitiva, flexibila, politete,  
  • Contact vizual permanent cu agentul de recrutare,
  • Exprimarea motivatiilor care stau la baza deciziei de a obtine un loc de munca pe un vas de croaziera in cadrul companiei, prezentarea caracteristicilor personale
  • Folosirea unei terminologii corespunzatoare calificarii;
  • Simplitate, naturalete, spontaneitate

  • Completarea aplicatiei de pe site-ul agentiei Job Cruise;
  • Atasarea unui CV redacatat in limba Engleza, cu mentiuni referitoare la locurile de munca anterioare;
  • Sustinerea unui interviu de preselectie cu reprezentantii Job Cruise. 
  1. Pentru aplicantii rezidenti in Bucuresti, sau in localitati anexe, interviurile se desfasoara la sediul agentiei din Bucuresti.
  2. Pentru aplicantii din tara sau strainatate, interviurile se sustin prin intermediul telefonic ( telefon-0040.722.127.386), sau video Skype, ID: office.job.cruise


In perioada de preselectie, aplicantii au obligatia sa declare:

  • Orice conditie medicala aparte care implica supraveghere medicala.
  • Existent tatuajelor vizibile ( brat, antebrat, gambe, gat, etc)
  • Existenta inscrierilor din cazierul judiciar;

70 de ore/saptamana ( 7 zile / saptamana , 10-12 ore/ zi )

Intr-o zi de lucru exista in mod normal minim 3 pauze.

Timpul de lucru este foarte atent monitorizat la bordul unei nave de croaziera, prin metode de pontaj electronic. Se poate efectua munca suplimentara doar la cererea expresa a managementului, in acest caz intervalul lucrat suplimentar fiind compensat cu timp liber echivalent sau fiind platit.

Cabinele ofera un confort decent pentru doua persoane, sunt echipate cu instalatie de aer conditionat, TV, acces internet( contra cost), baie.

La bordul unei nave de croaziera exista diverse modalitati de recreere si facilitati oferite in mod gratuit echipajului: bar, zona de recreere, internet café, biblioteca, sala de fitness, piscina echipajului (pe unele nave).

Pentru anumiti membri ai echipajului (ofiteri de rang superior, pozitii manageriale si membri ai staff-ului), pot exista si privilegii suplimenatare (acces in anumite zone destinate pasagerilor), intre anumite ore.

 

 

Pot exista zile libere prin rotatie, chiar si de 24 de ore, insa acestea raman la latitudinea managementului, NEEFIND GARANTATE PRIN CONTRACT. In mod normal, o zi libera tipica la bordul unei nave este echivalentul a unei zile de port libere, existand totusi cateva ore de munca.

Biletul de imbarcare se achita de catre angajatii din urmatoarele departamente:
Housekeeping, restaurant, bar, bucatarie, receptie, casino.
 
Biletul de imbarcare pentru angajatii urmatoarelor departamente sunt achitate de catre angajator:
Personal pentru activitati desfasurate cu copii ( Youth Staff),
personal divertisment ( Cruise Staff),
personal activitati sportive ( Sports staff),
personal tehnic departamentul de entertainment ( sound/ light/ stage technician, rigging specialist, digital content specialist, broadcast technician)
 
Biletele de debarcare se achita de angajator la sfarsitul contractului de munca, indiferent de postul/departamentul din care face parte angajatul.

Costurile de imbarcare pot fi diferite, functie de pozitia de aplicare, sau portul de imbarcare. Se recomanda detinerea unui buget care sa acopere urmatoarele cheltuieli:

  • Obtinere pasaport turistic - aproximativ 300 lei
  • Costuri analize medicale /vaccin- aproximativ 1100 lei;
  • Taxe consulare pentru viza C1D/ viza Americana- 160 USD ( taxa se ramburseaza de catre angajator la bordul vasului, pe baza chitantei obtinute de la banca)
  • Cost achizitie bilet avion:

                 estimativ : 70- 200 euro pentru imbarcari in porturi europene 

                 estimativ: 500-700 euro pentru imbarcari in porturi non-europene.

Agentia de recrutare Job Cruise NU percepe taxe sau comisioane pentru serviciile de mediere. Serviciile de recrutare, intervievare si asistenta in vederea inceperii raporturilor de munca sunt GRATUITE

Nu intodeauna. In procesul de imbarcare, reprezentantii JOB CRUISE va ofera informatii detaliate despre acces la mijloace de transport, locatia de cazare, persoane si date de contact.