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Royal Genie



Minimum requirements

  • 2-year degree in hospitality degree – OR – 3 years of experience in a guest service or related field;
  •  applicants with experience in the luxury or upscale markets are preferred.
  • Related work experience should include problem resolution as a key aspect of regular duties · 
  • Successful applicants will be sent by Royal Caribbean International to complete a Front of House Course with the British Butler Institute before being assigned a Royal Genie position. 
  • Fluent written and verbal English · 

  •  Native Spanish speakers are encouraged to apply; In addition, verbal and written fluency in any of the following languages is preferred: Portuguese, Cantonese, Mandarin, German and Italian
  • Worldly and culturally competent with an excellent understanding of social etiquette and formal service protocols · 
  • Basic office skills including Word, Excel, Power Point · 
  • Organizationally skilled to be able to manage multiple requests and tasks from various guests and supervisors with, maintaining attention to small details without losing grasp of the big picture · 
  • Ability to communicate effectively and tactfully with guests, division heads and shipboard employees to resolve problems and negotiate resolution · 
  • Deliver on “Your Wish is My Command” promise to our guests through departmental and brand standard 

Contract details

  • Contract lenght : 20 weeks
  • Vacation : 8 weeks
  • Salary : competitive , to be discussed

JOB INFORMATIONPosition level : Nespecificat

Position Summary: 

  • Are you obsessed with creating effortless and personalized experiences?
  • Are you unsatisfied with anything less than perfection?
  • Do you believe that “No” should not be in our vocabulary? 
  • Do you see opportunities where others see difficulties? 
  • Do you consistently deliver the WOW! by living and breathing The ROYAL Way?

 If you answered yes to these questions, please keep reading, because we may have a role for you in Royal Genie Services!


Royal Genies are responsible for the satisfaction of our most valued Star guests. With their expertise in personalized, high-end service and certification by The British Butler Institute, Royal Genies are rated some of the very best service professionals at sea. Royal Genies make their magic, in part, by: taking personal ownership of their guests’ vacation experience through friendly interactions with both guests and crew as they advocate for their guests’ requirements and requests; being passionate about creating surprise and delight moments at every possibility, taking pride in making others happy; their committed practice of doing the ordinary things extraordinarily well, with a fine attention to detail, thus delivering the best vacation experiences at sea.



JOB DESCRIPTION

Business Acumen 

  • Responsible for meeting or exceeding Star Guest Satisfaction KPIs that are directly influenced by this role
  • Services our Star guests throughout their cruise experience: from pre-arrival to post-departure; ensures that all standard operating procedures are adhered to regarding the Royal Suite Class program
  • Works closely within Guest Services and with other departments and divisions to plan and deliver customized vacation experiences for our Star guests 
  • The Royal Genie will ensure that assigned suites are prepared before embarkation with all necessart information and requests; will work with the appropriate departments to refresh and replenish as required throughout the voyage · 
  • The Royal Genie will welcome all Star guests upon arrival to the terminal and expedite the arrivals process, including providing a direct escort to the suite while the luggage is accompanied by an dedicated attendant 
  • The Royal Genie will be trained and able to offer luxury butler services, including, but not limited to, the following: wake up service, packing and unpacking luggage, shoe polishing, wine and champagne service, overseeing proper food and beverage service in a variety of styles
  • Is knowledgeable of the activities and events onboard to be able to provide guests with accurate and up-to-date information, handle any special request, and suggest appropriate venues · 
  • Liaises with Shore Excursion Manager and M&R Manager on local port of call arrangements
  • Coordinates the maintenance and/or repair of the suite with Executive Housekeeper or other shipboard departments as needed 
  • Assists, as requested, with business services, including assistance with airlines or hotels and document printing and faxing 
  • Royal Genie will escort guests through the departure formalities swiftly 
  • Delivers the WOW every day by living The ROYAL Way; ensures Gold Anchor standards, Safety, Environmental and other company policies and standards are consistently maintained
  • Uses past life experiences and creativity to deliver unique and professional ways of elevating service in a manner which consistently surprises and delights the Royal Genie’s guests and colleagues as well as RCI Management and Shareholders


 Drives Profitable Growth

  • Provides pertinent information to guests in order to upsell In-Stateroom Catering, Shore Excursions, Spa appointments, Cabanas and other upgraded experiences. 
  • Maintains knowledge of the ship’s regular events, ports of call and special functions by reviewing all available sources to provide accurate information to answer questions
  • Makes reservations for various activities and services such as shore excursions, dining, wine, spa, flowers, etc. 
  • Follows-up to ensure services and amenities are delivered as specified · Works with the M&R Division to ensure maximization of revenue by providing information on Guest Preferences and to complete any guest requests related to M&R Division


 Cultivates Customer First

  • Competent in all brand standards and accountable for executing against them at all times; holds others accountable for delivering against the standards · “Your wish is my command” is the service philosophy followed by Royal Genies. Royal Genie will make guest’s entertainment, shore excursion, private transportation and dinner reservations with best table location; as well as delivering “surprise and delight” moments throughout the cruise. 
  • The Royal Genie takes ownership and is accountable for responding to guest feedback and requests according to departmental standards. By maintaining knowledge of all suite guest ratings and comments, assists in maintaining a culture throughout the Guest Services team for owning and resolving guest issues to complete satisfaction 
  • Serves as the ship’s key contact person for Star guest inquiries and service requests and always goes above and beyond to fulfill requests; escalating to Guest Services Manager when necessary
  • Ensures that both boarding and departure process for Star guests is easy and efficient
  • Is the “go-to” person for any issues for Star guests and is available outside the office hours if needed 


Leadership skills 

Leads with Passion, Drive and Energy 

  • Exhibits professional leadership presence, positive energy and passion in all situations 
  • Maintains a positive attitude at all times and accepts ownership for achieving results in all areas of accountability
  • Works with other division and departmental leaders to ensure that all necessary shipboard employees are knowledgeable of Royal Genie Services and the Royal Suite Class program and that all new initiatives and changes pertaining to the program are communicated to all levels of the organization onboard in a timely manner


Cross Team Collaboration

  • Fosters team unity and collaborates well 
  • Reviews the Suite guest report with the Guest Services Manager and shipboard leaders prior to each voyage to share as much insight as possible of guests sailing in Star suites 
  • Coordinates with Guest Services Manager to ensure other departments and their employees are trained and up to date on the Royal Suite Class program and it’s benefits 
  • Escalates shortcomings and service failures to the respective manager or senior leadership level as needed. 

Attracts and Develops Talent 

  • Sets expectations; 
  • provides honest, candid, ongoing feedback; 
  • takes appropriate action to improve performance

Acts with Integrity ·

  • Is a role model for others and serves as a positive ambassador of Royal Caribbean International 
  • Practices sound and prudent business sense while demonstrating the highest degree of professional ethics at all times. 
  • Maintains guests’ confidence and protects organization’s reputation by keeping guest and company information confidential. 
  • Enhances department and company reputation by accepting ownership and accomplishing a diversity of requests while exploring opportunities to add value to job accomplishments 
  • Creates a climate of trust and mutual respect 
  • Elevates the Royal Genie Services by being a role model in driving and displaying an always-positive “Can-Do” attitude and consistently goes above and beyond to complete guest requests in a friendly, passionate and committed way   

FAQ - Royal Genie - Cruise ships - hospitality staff

  • Royal Caribbean Cruise Lines: currently owns a fleet of 23 cruise ships and in the next period will launch other 2 vessels with capacity of 4000 passengers. Royal Caribbean cruise offers options that appeal to the widest possible market, customers ranging from standard to premium segment.

  • Celebrity Cruises: the company is oriented only towards premium customers segment, with a fleet of 10 cruise ships. Celebrity Cruises vessels are ranked in the top luxury cruise vessels in the world.

  • Azamara Club Cruises: the company is dedicated to serving the luxury and premium segment customers. Azamara has two cruise ships in the fleet.

  • Pullmantur Cruises: provides services exclusively to markets in Latin America and Spain, and aims standard customer segment. Pullmantur Cruises has a fleet of four cruise ships.

The length of contracts varies between 6-8 months, depending on the position obtained, with two months break between contracts. Hiring is for an indefinite term collaborations with 6-8 weeks vacation between contracts.

Contract for an indefinite period. Employment contracts are between 6 and 8 months and vacation length is 8 weeks. .There are two types of contracts for staff with fixed salary and personal with income from tips. The company offers a guaranteed minimum wage for staff working in tips system, but the monthly income varies depending on the workstation size, itinerary, performance.
NO. Fleet vessels are active 365 days / year, except during maintenance and repair periods in which crew members on board vessels are active.
The current Royal Caribbean cruise program offers visiting of more than 280 different destinations around the world. Their list (besides all the “famous-popular” port destinations) features Alaska, Canada New England, Europe (UK, Mediterranean, Baltic, Iceland), Asia, Australia New Zealand, Caribbean (also Bahamas and Bermuda), Hawaii, Mexico Riviera, South America. On relocation, Royal Caribbean ships also offer Transatlantic cruises and Panama Canal transits.
Fleet vessels are equipped with the latest navigation technology, with maximum operating safety.

A job on a luxury cruise ship offers many opportunities, and the advantages are considerable:

  • The chance of a relevant financial gain, even spectacular, gains value depending on the position occupied, the professional level and the ability to provide specialized services.
  • Saving money. Daily expenses such as food, accommodation, medical insurance covered by the Company.
  • Under international labor, people who work at sea do not pay taxes for their incomes.
  • The chance to travel around the world without paying for it.
  • Job with real prospects of promotion.
  • Dynamic job, far from the routine of a job on shore.
  • Obtaining reduced travel fares for family members who want to spend a memorable vacation .
  • Guarantee a stable job, especially in this difficult period of economic and social terms.

Applicants must meet the following characteristics:

  • Minimum age 18 years old
  • Average level of communication in English for entry positions (entry level)
  • Advanced level of communication in English, for positions that require a higher degree of responsibility
  • Communication skills at advanced level in other international languages ​​(French, German, Italian, Spanish, Chinese, Japanese) for applicants interested in getting a job in reception departments, hosting, youth, tourist guide, etc.
  • Properly qualified, experience for the position.
  • Personal profile suited hotel industry;
  • Motivation, desire for career development on the long term
  • Availability for relocation for periods between 6 and 8 months
  • Adaptability
  • Clear criminal record,
  • Medically fit

What are the steps to obtain a job on a cruise ship:

Pre-selection with the Agency:

  • Completing the application online on our website www.jobcruise.ro 
  • Schedule the pre-interview with one of our Recruiters.
  • For applicants residing in Bucharest or nearby, interviews are conducted at the agency's headquarters in Bucharest.
  • For applicants in the country or abroad, interviews are scheduled via video Skype 
  • The completion of final documentation required to interview with employers

Final interview with the Employer

  • Registration into the Employer’s Database 
  • Taking part to the final job interview. Interviews may be conducted at the agency's headquarters in Bucharest. Frequently, interviews also runs through video Skype.

Boarding the ship

  • Confirmation of the contract, obtaining the Letter of Employment
  • Obtaining a C1D visa ( that allows the crew member to transit through US Waters) and other transit visas required depending on the embarkation port , if applicable
  • Performing the medical exam at  one of the authorized medical facility. ( Bucharest, Brasov, Constanta) 
  • Performing the psychological examination
  • Obtaining the Criminal Record ( also need an authorized translation of the document)
  • Filling up the embarkation documents

What documents are required for register an application?

  • Curriculum Vitae – written in English

Creating a professional Curriculum Vitae is an essential element in the application process. For some candidates, it is a simple piece of paper, but for others, this piece of paper is the most effective tool to promote personal skills that can make a difference. Curriculum Vitae written in a professional form instantly attract the attention of Recruiter. In an open competition with other candidates, sometimes for a small number of jobs, this document may just tip the scales in your favor. The choice of form and content of this document is entirely yours. Our recommendation is to keep in mind that an attractive CV should contain accurate, clear, detailed and complete information . 

  • ID card
  • Tourist passport (not required for interviewing stages, but becomes mandatory for employment after the candidate was approved)
  • Letters of recommendation / professional assessment from previous jobs (an advantage);
  • Copy of C1D visa and/or other transit visa that are still valid (China, Australia, Canada etc) copy of Seaman's Book and STCWs Certificates ( for seafarers )

Always English.

It’s the main criterion for recruitment, a fluent communication is a guarantee of proper understanding and interpretation of job tasks, internal regulations and express your questions, it also helps the crew to rapidly adapt onboard.

The company strives to hire couples on the same ship, but cannot guarantee boarding on the same day for both partners. Company personnel needs prevail. Only candidates who can prove whether they are married, whether they live at the same address are accepted. Registration and couple IDs are available only on board when both partners have embarked, however it is very important to mention this aspect since the first discussion you have with our Recruiter.

  • Smile, positive attitude, flexible, politeness
  • Permanent visual contact with the Recruiter
  • Express the motivations underlying the decision to get a job on a cruise ship within the company,  presenting personal characteristics
  • Using proper terminology 
  • Simplicity, naturalness, spontaneity

  • Simplicity, naturalness, spontaneity
  • Register the application online on the website www.jobcruise.ro ;
  • Attaching a CV written in English, with refers to previous jobs;
  • Having a pre- interview with a Recruiter from Job Cruise.
  • For applicants residing in Bucharest or nearby, interviews are being conducted at the agency's headquarters in Bucharest.
  • For applicants from other cities from Romania or abroad, interviews are sustained through telephone (telephone-0040.722.127.386) or via Skype.


During the interview, applicants are required to declare:

  • Any special medical condition involving medical supervision/ treatment.
  • Existing visible tattoos (arm, forearm, leg, neck, etc.)
  • Criminal record – convictions or other law problems;

70 hours /week  ( 7 days/ week, 10-12 hours/ day )

Normally, you will be working with at least 3 breaks on schedule.

Time is very carefully monitored aboard a cruise ship, by means of electronic timekeeping. You can perform additional work only at the express request of the management, in this case the overtime period will be offset by equivalent free time or paid overtime .

The cabins offer a decent comfort for two crew members, equipped with air conditioning, TV, internet access (with fee), bathroom.

Aboard a cruise ship, there are various ways of recreation and facilities offered for free to the crew members :  the crew bar, recreation areas, internet café, library, gym, pool  (on some ships).

For some staff members (officers , senior management positions and staff members), there may be extra privileges (access to certain passengers areas ) between certain hours.

There may be days off depending on rotation, even 24 hours, but they remain at the discretion of management team, NOT guaranteed by the contract. Normally, a day off aboard a ship typical equates to a free port day, but there are still a few hours of work.

Embarkation flight ticket is covered by the employees from the following departments:
Housekeeping, restaurant, bar, kitchen, reception, Casino
 
Embarkation flight tickets for following positions are covered by employers:
Youth Staff, Cruise Staff, Sports staff, Sound technician, Light technician, Stage staff, Rigging specialist, Digital content specialist, Broadcast technician
 
Disembarkation tickets are covered by employer at the end of each successfully ended contract for all crew/staff members, no matter position/department they belong to.

Embarkation costs may vary, depending on the job or the port of embarkation. 

  • Obtaining a valid passport ( for at least 12 months ) – aprox 300 RON
  • Costs of medical analysis / vaccine- approximately 1,100 RON
  • Consular Fees for US Transit visa - 160 USD (fee reimbursed on board by the Employer, with payment proof from the bank - receipt)
  • Flight cost: estimated bewteen 70- 200 Euro for boarding in European ports and 500-700 Euro for non-European embarkation ports.

Job Cruise does NOT ask for any tax or fee for its mediation services. Recruitment services, interviewing and assistance in embarkation process are FREE of charge.

Not always. In the boarding process, the representatives of JOB CRUISE offers detailed 

information about access to transportation, accommodation location, people and contacts.