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Photo Manager

Photo Manager

Minimum requirements

Qualifications:

  • A degree, diploma or equivalent in photography, at least 12 months practical photographic experience, and experience in managing a multi-faceted high volume photographic sales operation is required for this position. If applicant has no formal qualifications, suitable experience will be taken into consideration in lieu of qualifications. 
  • In addition, the applicant should have at least one year’s experience as a shipboard photographer, and one year’s experience as an Assistant Photo Manager, although other relevant experience may be taken into account in lieu of this requirement. 
  • Thorough knowledge of the Cruise Line’s environmental policy relating to Photo Lab operations is essential.
  • Ability to conduct training sessions at all levels including one on ones and large groups
  • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
  • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards
  • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
  • Completion of high school, basic or vocational education equivalency preferred.
  • Applicant must have advanced computer literacy, knowledge of and experience using Microsoft Excel, Microsoft Word, Lotus Notes, Microsoft PowerPoint and Adobe Photoshop and be able to operate other advanced computer systems, touch-screen kiosks and perform basic computer troubleshooting procedures.
  • Must be able to work independently and function under pressure in a deadline oriented, fast paced environment for extended periods.
  • Must possess the skills of a mature self-starter, look for opportunities for continuous improvement in overall photo operations and ability to inspire and motivate


Language Requirements:

  • Excellent ability to speak English clearly, distinctly and cordially
  • Excellent ability to read and write English in order to understand and interpret written procedures and write operational procedures, policies and manuals. This includes the ability to give and receive instructions in written and verbal forms and to effectively and cordially present information and respond to questions from guests, supervisors and co-workers.

 Physical Requirements:

  • While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Extensive travel from ship to ship with varying accommodations and resting opportunities require good health. Active management of health through diet and exercise is a key for prolonged success in the position
  • All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats.  The employee must have the ability to lift and/or move up to 50 pounds

Contract details

Contract : 6 months
Vacation : 2 months
Salary to be discussed

JOB INFORMATIONPosition level : Nespecificat

The Photo Manager role requires candidate to oversee the ships photo operation and reports to shoreside Photo Operations Management, and onboard to the Hotel Director and Marketing & Revenue Manager. Responsibilities include customer service, driving sales and achieving budget, photo lab & photo gallery operations, accounting, scheduling, reporting, staff training and development, succession planning, liaising with onboard and shore-side teams, environmental compliance, inventory control, marketing and promoting all areas of the photo operation and driving the business forward in accordance with the company’s goals. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed. 

 The goal of the Photo Manager is to ensure the best service is provided for each area of the operation. The position is responsible for the co-ordination of production, merchandising and sales to maximize profits for the onboard Photo Department. The Photo Manager must work towards achieving profitable results for Royal Caribbean International while maintaining full compliance and professional integrity of all policies. The position is expected to project the highest level of professionalism to the staff and guest while offering quality Customer Service to all. 

   

This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

JOB DESCRIPTION

Business Acumen

 

  • Create an effective, efficient, staff duty schedule that is fair, balanced and provides the infrastructure to exceed budgeted goals for revenue and guest satisfaction.
  • Ensure image quality is maximized for all events through regular photographer feedback, training and coaching. 
  • Ensure customer service is always of the highest level, through monitoring, training, coaching and developing the team, and leading by example. 
  • Take a pro-active role in staff development and training, being able to deliver effective training sessions, and provide regular coaching for all team members to continuously drive revenue and guest satisfaction scores beyond budgeted goals and strengthen the operation. 
  • Complete all reports required by onboard and shore-side management Complete all onboard paperwork and reports for immigration, offloads, storing, inventory, expenses, end-of-voyage, and financial reporting in a timely and accurate manner. 
  • Execute a coordinated effective sales and promotion strategy each cruise. 
  • Ensure continuous adherence of the whole team to company uniform, grooming standards and Platinum Standards & Impressions through monitoring, coaching and training as required. 
  • Conduct any necessary disciplinary actions in accordance with current company policy. 
  • Photograph any events as required. 
  • Protect all company inventory and equipment through ensuring all staff follow proper handling and security procedures at all times. 
  • Construct positive working relationships with other department heads onboard, and liaise with them to assist with guest service requests, internal activities and cross-promotions and photo coverage/opportunities. 
  • Ensure departmental compliance to all hotel practices and shipboard policies through training, coaching and monitoring.
  • Maintain familiarity with the Safety and Environmental Management System and all applicable shipboard and department Standard Operating Procedures, and ensure the adherence of all Photo Department operations to these standards. 
  • Ensuring that the Lab Technician is correctly managing the photo lab operation. 
  • Ensuring that Assistant Manager is correctly managing the sales operation. 
  • Full professionalism is being used in the running of sales and production areas.
  • Zero tolerance to drugs and alcohol in the workplace. 
  • Handover procedures are fully complied with.
  • Paperwork correctly filled in and sent on time.
  • All Royal Caribbean International owned equipment is secured and protected from damage or neglect. 
  • Designated and approved training programs are being run correctly. 
  • Work schedules are fair, unbiased and distributed before the start of each cruise. Any changes are communicated as quickly as deemed possible. 
  • Take an active part in a good proportion of the shooting and areas of the operation (including actively participating in training). 
  • Be available for shoots that involve senior management.
  • Be available for any other reasonable duties that your Shoreside Operations Manager or company representative may assign. 
  • Compliance of all policies and procedures.
  • Integrity and Professionalism of the In-House Photo Department.
  • Quality Customer Service to all guests. 
  • Risk Management.
  • Maintain positive staff attitudes at all times and monitor the levels of enthusiasm carried by the team.
  • Retail and Production Inventory Control.
  • Photo Gallery and Photo Lab workflow.
  • In-House Photo Department administration and reporting needs.
  • Photo Lab Failure Procedures and compliance.
  • Inventory Management reporting.
  • Complete Manager Handovers.
  • Must be able to work quickly and efficiently, leading a team of up to 26 staff, to deliver the highest standards of sales and customer service up to 6500 guests onboard, to maximize guest satisfaction and revenue for the In-House Photo Department. Must enjoy working with the public, and be able to actively converse with guests and crew in clear, fluent English. 

FAQ - Photo Manager - Cruise ships - hospitality staff

  • Royal Caribbean Cruise Lines: currently owns a fleet of 23 cruise ships and in the next period will launch other 2 vessels with capacity of 4000 passengers. Royal Caribbean cruise offers options that appeal to the widest possible market, customers ranging from standard to premium segment.

  • Celebrity Cruises: the company is oriented only towards premium customers segment, with a fleet of 10 cruise ships. Celebrity Cruises vessels are ranked in the top luxury cruise vessels in the world.

  • Azamara Club Cruises: the company is dedicated to serving the luxury and premium segment customers. Azamara has two cruise ships in the fleet.

  • Pullmantur Cruises: provides services exclusively to markets in Latin America and Spain, and aims standard customer segment. Pullmantur Cruises has a fleet of four cruise ships.

The length of contracts varies between 6-8 months, depending on the position obtained, with two months break between contracts. Hiring is for an indefinite term collaborations with 6-8 weeks vacation between contracts.

Contract for an indefinite period. Employment contracts are between 6 and 8 months and vacation length is 8 weeks. .There are two types of contracts for staff with fixed salary and personal with income from tips. The company offers a guaranteed minimum wage for staff working in tips system, but the monthly income varies depending on the workstation size, itinerary, performance.
NO. Fleet vessels are active 365 days / year, except during maintenance and repair periods in which crew members on board vessels are active.
The current Royal Caribbean cruise program offers visiting of more than 280 different destinations around the world. Their list (besides all the “famous-popular” port destinations) features Alaska, Canada New England, Europe (UK, Mediterranean, Baltic, Iceland), Asia, Australia New Zealand, Caribbean (also Bahamas and Bermuda), Hawaii, Mexico Riviera, South America. On relocation, Royal Caribbean ships also offer Transatlantic cruises and Panama Canal transits.
Fleet vessels are equipped with the latest navigation technology, with maximum operating safety.

A job on a luxury cruise ship offers many opportunities, and the advantages are considerable:

  • The chance of a relevant financial gain, even spectacular, gains value depending on the position occupied, the professional level and the ability to provide specialized services.
  • Saving money. Daily expenses such as food, accommodation, medical insurance covered by the Company.
  • Under international labor, people who work at sea do not pay taxes for their incomes.
  • The chance to travel around the world without paying for it.
  • Job with real prospects of promotion.
  • Dynamic job, far from the routine of a job on shore.
  • Obtaining reduced travel fares for family members who want to spend a memorable vacation .
  • Guarantee a stable job, especially in this difficult period of economic and social terms.

Applicants must meet the following characteristics:

  • Minimum age 18 years old
  • Average level of communication in English for entry positions (entry level)
  • Advanced level of communication in English, for positions that require a higher degree of responsibility
  • Communication skills at advanced level in other international languages ​​(French, German, Italian, Spanish, Chinese, Japanese) for applicants interested in getting a job in reception departments, hosting, youth, tourist guide, etc.
  • Properly qualified, experience for the position.
  • Personal profile suited hotel industry;
  • Motivation, desire for career development on the long term
  • Availability for relocation for periods between 6 and 8 months
  • Adaptability
  • Clear criminal record,
  • Medically fit

What are the steps to obtain a job on a cruise ship:

Pre-selection with the Agency:

  • Completing the application online on our website www.jobcruise.ro 
  • Schedule the pre-interview with one of our Recruiters.
  • For applicants residing in Bucharest or nearby, interviews are conducted at the agency's headquarters in Bucharest.
  • For applicants in the country or abroad, interviews are scheduled via video Skype 
  • The completion of final documentation required to interview with employers

Final interview with the Employer

  • Registration into the Employer’s Database 
  • Taking part to the final job interview. Interviews may be conducted at the agency's headquarters in Bucharest. Frequently, interviews also runs through video Skype.

Boarding the ship

  • Confirmation of the contract, obtaining the Letter of Employment
  • Obtaining a C1D visa ( that allows the crew member to transit through US Waters) and other transit visas required depending on the embarkation port , if applicable
  • Performing the medical exam at  one of the authorized medical facility. ( Bucharest, Brasov, Constanta) 
  • Performing the psychological examination
  • Obtaining the Criminal Record ( also need an authorized translation of the document)
  • Filling up the embarkation documents

What documents are required for register an application?

  • Curriculum Vitae – written in English

Creating a professional Curriculum Vitae is an essential element in the application process. For some candidates, it is a simple piece of paper, but for others, this piece of paper is the most effective tool to promote personal skills that can make a difference. Curriculum Vitae written in a professional form instantly attract the attention of Recruiter. In an open competition with other candidates, sometimes for a small number of jobs, this document may just tip the scales in your favor. The choice of form and content of this document is entirely yours. Our recommendation is to keep in mind that an attractive CV should contain accurate, clear, detailed and complete information . 

  • ID card
  • Tourist passport (not required for interviewing stages, but becomes mandatory for employment after the candidate was approved)
  • Letters of recommendation / professional assessment from previous jobs (an advantage);
  • Copy of C1D visa and/or other transit visa that are still valid (China, Australia, Canada etc) copy of Seaman's Book and STCWs Certificates ( for seafarers )

Always English.

It’s the main criterion for recruitment, a fluent communication is a guarantee of proper understanding and interpretation of job tasks, internal regulations and express your questions, it also helps the crew to rapidly adapt onboard.

The company strives to hire couples on the same ship, but cannot guarantee boarding on the same day for both partners. Company personnel needs prevail. Only candidates who can prove whether they are married, whether they live at the same address are accepted. Registration and couple IDs are available only on board when both partners have embarked, however it is very important to mention this aspect since the first discussion you have with our Recruiter.

  • Smile, positive attitude, flexible, politeness
  • Permanent visual contact with the Recruiter
  • Express the motivations underlying the decision to get a job on a cruise ship within the company,  presenting personal characteristics
  • Using proper terminology 
  • Simplicity, naturalness, spontaneity

  • Simplicity, naturalness, spontaneity
  • Register the application online on the website www.jobcruise.ro ;
  • Attaching a CV written in English, with refers to previous jobs;
  • Having a pre- interview with a Recruiter from Job Cruise.
  • For applicants residing in Bucharest or nearby, interviews are being conducted at the agency's headquarters in Bucharest.
  • For applicants from other cities from Romania or abroad, interviews are sustained through telephone (telephone-0040.722.127.386) or via Skype.


During the interview, applicants are required to declare:

  • Any special medical condition involving medical supervision/ treatment.
  • Existing visible tattoos (arm, forearm, leg, neck, etc.)
  • Criminal record – convictions or other law problems;

70 hours /week  ( 7 days/ week, 10-12 hours/ day )

Normally, you will be working with at least 3 breaks on schedule.

Time is very carefully monitored aboard a cruise ship, by means of electronic timekeeping. You can perform additional work only at the express request of the management, in this case the overtime period will be offset by equivalent free time or paid overtime .

The cabins offer a decent comfort for two crew members, equipped with air conditioning, TV, internet access (with fee), bathroom.

Aboard a cruise ship, there are various ways of recreation and facilities offered for free to the crew members :  the crew bar, recreation areas, internet café, library, gym, pool  (on some ships).

For some staff members (officers , senior management positions and staff members), there may be extra privileges (access to certain passengers areas ) between certain hours.

There may be days off depending on rotation, even 24 hours, but they remain at the discretion of management team, NOT guaranteed by the contract. Normally, a day off aboard a ship typical equates to a free port day, but there are still a few hours of work.

Embarkation flight ticket is covered by the employees from the following departments:
Housekeeping, restaurant, bar, kitchen, reception, Casino
 
Embarkation flight tickets for following positions are covered by employers:
Youth Staff, Cruise Staff, Sports staff, Sound technician, Light technician, Stage staff, Rigging specialist, Digital content specialist, Broadcast technician
 
Disembarkation tickets are covered by employer at the end of each successfully ended contract for all crew/staff members, no matter position/department they belong to.

Embarkation costs may vary, depending on the job or the port of embarkation. 

  • Obtaining a valid passport ( for at least 12 months ) – aprox 300 RON
  • Costs of medical analysis / vaccine- approximately 1,100 RON
  • Consular Fees for US Transit visa - 160 USD (fee reimbursed on board by the Employer, with payment proof from the bank - receipt)
  • Flight cost: estimated bewteen 70- 200 Euro for boarding in European ports and 500-700 Euro for non-European embarkation ports.

Job Cruise does NOT ask for any tax or fee for its mediation services. Recruitment services, interviewing and assistance in embarkation process are FREE of charge.

Not always. In the boarding process, the representatives of JOB CRUISE offers detailed 

information about access to transportation, accommodation location, people and contacts.