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Job Cruise Romania | Housekeeping | Deck Supervisor
+40 770.451.175 •

Deck Supervisor

On cruise ships



Minimum requirements

Age : at least 21 years old

Housekeeping experience in high-volume resorts or cruise lines

Language skills : English –  fluent

Additional language skills preferred : German, Italian, Spanish, French, etc

Contract details

Contract : 6  month

Vacation  :  2  months between contracts

JOB INFORMATIONPosition level : Management

Facilities on board  :  free of charge offered by the Company ( accommodation, meals, medical services )

Accommodation :  shared cabin ( 2 )

Work schedule 8 - 10 hours daily, free days by rotation in department

Job Cruise FEE :  NO FEE for recruitment/ embarkation process

Embarkation costs  :  depending on  ship/ itinerary ( medical files, required visas, flight ticket )

JOB DESCRIPTION

As Deck Supervisor, you will be working alongside a multicultural, world-class team. You will be responsible for inspections and running the Housekeeping Operation of our state of the art ships (all staterooms, suites and public areas). . 

  • Directing, coaching and supervising the performance of cleaners and butlers
  • Responsible for managing assignment of duties and workstations to staff, reviewing daily requirements, set-up of pool area, and cabin inspections
  • Conducting inspections in both staterooms and public areas

Position Summary

The Deck Supervisor is responsible for the operational management of all Housekeeping functions for their assigned deck. Deck Supervisors demonstrate excellent attention to detail and training abilities, and understand the importance of creating a positive work environment where exceptional service in consistently delivered to ensure complete guest and team satisfaction.  He/she is an excellent communicator and maintains a strong floor presence at all times, ensuring team members are constantly coached in a positive manner to maximize individual and team performance.

Essential Duties & Responsibilities:

Royal Caribbean International expects each shipboard management team member to relentlessly exemplify the principles of the Anchored in Excellence Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with Royal Caribbean International's Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies.

  1. In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
  2. Supports and reports to the Assistant Executive Housekeeper. Oversees all operational aspects of staterooms on assigned deck(s), ensuring cleanliness, maintenance and presentation standards are managed to brand standards at all times and in all areas, including all guest staterooms and balconies, guest corridors, lockers, ice stations and storage areas in both the front and back of house.
  3. Maintains constant front-of-house presence and utilizes stateroom/suite inspection processes in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures staterooms are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening/turndown service. Ensures Housekeeping Administrator is provided accurate and timely inspection results. Recognizes top performers and applies progressive disciplinary process in accordance with guidelines and back of house rotation for lowest performers.
  4. Ensures timely reporting of any maintenance needs and follows up to ensure prompt completion when possible. Gathers preventative maintenance needs to enable maintenance to be planned and executed appropriately.
  5. Takes ownership and accountability for reacting to guest feedback and requests from assigned deck (s) effectively and efficiently. Provides Housekeeping Administrator updated information on all housekeeping related entries in ship's Guest Log, to ensure all guest issues are resolved and recorded in a timely fashion. Assists shipboard senior management team in the facilitation of the 'Guest Conduct Policy'. 
  6. Provides training to all Stateroom Attendants, including classroom-style and on-the-job training, ensuring team members consistently strengthen their current performance. Maintains and shares comprehensive knowledge of cleaning practices, procedures, equipment and materials. Communicates to team constantly to keep team informed and aware of relevant information. Provides evaluations and tracking development on an individual and team level, ensuring open and honest feedback is consistently provided.
  7. Monitors individual and team performance and trends for Stateroom Attendants against pre-established targets and through guest feedback. Supports Housekeeping Management in achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews.
  8. Ensures staterooms are serviced, cleaned and maintained to the highest standards. Serves as Housekeeping ambassador to all guests on assigned deck. Maintains close communication with Guest Services team on all guest related matters to ensure guests' satisfaction levels are maximized.
  9. Oversees luggage delivery for all guests on assigned deck(s) as part of each voyage turnaround, ensuring prompt delivery and collection in safe and organized manner.
  10. Performs stores inventory on assigned deck for all operational needs and supplies and measures against pre-established par levels. Seeks to minimize consumption and manage costs through waste reduction practices and maintenance of optimal inventory levels.
  11. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use.
  12. Monitors compliance to all USPH cleaning and sanitation procedures throughout assigned areas consistently. Addresses issues and findings immediately, and ensures corrective action and re-training take place.
  13. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship. Attends mandatory crew and guest safety drills, training activities, courses and all other work-related activities as required.
  14. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. This should be done constantly both in formal evaluations and also informally while on the job throughout each team member's contract to further each team member's personal development.
  15. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications: (Minimum hiring, language & physical requirements to perform job)

Hiring Requirements:

  • Minimum one year supervisory experience in housekeeping operation of large 4 or 5 Star hotels (300+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees
  • Minimum of one to two years of guest room cleaning experience in 4 or 5 star hotel or cruise line equivalent
  • Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards
  • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
  • Ability to communicate diplomatically with supervisors and crew members to resolve problems and negotiate amicable resolution to challenges
  • Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment
  • Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Housekeeping division operation
  • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs
  • Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment 
  • Completion of high school or equivalent required

Internal Candidate Requirements:

In addition to meeting all requirements listed above, internal candidates must have a minimum of 16 months experience as a Stateroom Attendant or Linen Runner and meet all requirements defined in the "Chart Your Course" program. Must have completed a minimum of 90 days in current position with demonstrated strong performance results.

Language Requirements:

Required to speak English clearly and distinctly, has aptitude to read and write English in order to understand and interpret written procedures, including the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, Mandarin, Italian or Portuguese preferred.

Physical Requirements:

While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception & ability to adjust focus.

All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

FAQ - Deck Supervisor - Cruise ships - hospitality staff

  • Royal Caribbean Cruise Lines: currently owns a fleet of 23 cruise ships and in the next period will launch other 2 vessels with capacity of 4000 passengers. Royal Caribbean cruise offers options that appeal to the widest possible market, customers ranging from standard to premium segment.

  • Celebrity Cruises: the company is oriented only towards premium customers segment, with a fleet of 10 cruise ships. Celebrity Cruises vessels are ranked in the top luxury cruise vessels in the world.

  • Azamara Club Cruises: the company is dedicated to serving the luxury and premium segment customers. Azamara has two cruise ships in the fleet.

  • Pullmantur Cruises: provides services exclusively to markets in Latin America and Spain, and aims standard customer segment. Pullmantur Cruises has a fleet of four cruise ships.

The length of contracts varies between 6-8 months, depending on the position obtained, with two months break between contracts. Hiring is for an indefinite term collaborations with 6-8 weeks vacation between contracts.

Contract for an indefinite period. Employment contracts are between 6 and 8 months and vacation length is 8 weeks. .There are two types of contracts for staff with fixed salary and personal with income from tips. The company offers a guaranteed minimum wage for staff working in tips system, but the monthly income varies depending on the workstation size, itinerary, performance.
NO. Fleet vessels are active 365 days / year, except during maintenance and repair periods in which crew members on board vessels are active.
The current Royal Caribbean cruise program offers visiting of more than 280 different destinations around the world. Their list (besides all the “famous-popular” port destinations) features Alaska, Canada New England, Europe (UK, Mediterranean, Baltic, Iceland), Asia, Australia New Zealand, Caribbean (also Bahamas and Bermuda), Hawaii, Mexico Riviera, South America. On relocation, Royal Caribbean ships also offer Transatlantic cruises and Panama Canal transits.
Fleet vessels are equipped with the latest navigation technology, with maximum operating safety.

A job on a luxury cruise ship offers many opportunities, and the advantages are considerable:

  • The chance of a relevant financial gain, even spectacular, gains value depending on the position occupied, the professional level and the ability to provide specialized services.
  • Saving money. Daily expenses such as food, accommodation, medical insurance covered by the Company.
  • Under international labor, people who work at sea do not pay taxes for their incomes.
  • The chance to travel around the world without paying for it.
  • Job with real prospects of promotion.
  • Dynamic job, far from the routine of a job on shore.
  • Obtaining reduced travel fares for family members who want to spend a memorable vacation .
  • Guarantee a stable job, especially in this difficult period of economic and social terms.

Applicants must meet the following characteristics:

  • Minimum age 18 years old
  • Average level of communication in English for entry positions (entry level)
  • Advanced level of communication in English, for positions that require a higher degree of responsibility
  • Communication skills at advanced level in other international languages ​​(French, German, Italian, Spanish, Chinese, Japanese) for applicants interested in getting a job in reception departments, hosting, youth, tourist guide, etc.
  • Properly qualified, experience for the position.
  • Personal profile suited hotel industry;
  • Motivation, desire for career development on the long term
  • Availability for relocation for periods between 6 and 8 months
  • Adaptability
  • Clear criminal record,
  • Medically fit

What are the steps to obtain a job on a cruise ship:

Pre-selection with the Agency:

  • Completing the application online on our website www.jobcruise.ro 
  • Schedule the pre-interview with one of our Recruiters.
  • For applicants residing in Bucharest or nearby, interviews are conducted at the agency's headquarters in Bucharest.
  • For applicants in the country or abroad, interviews are scheduled via video Skype 
  • The completion of final documentation required to interview with employers

Final interview with the Employer

  • Registration into the Employer’s Database 
  • Taking part to the final job interview. Interviews may be conducted at the agency's headquarters in Bucharest. Frequently, interviews also runs through video Skype.

Boarding the ship

  • Confirmation of the contract, obtaining the Letter of Employment
  • Obtaining a C1D visa ( that allows the crew member to transit through US Waters) and other transit visas required depending on the embarkation port , if applicable
  • Performing the medical exam at  one of the authorized medical facility. ( Bucharest, Brasov, Constanta) 
  • Performing the psychological examination
  • Obtaining the Criminal Record ( also need an authorized translation of the document)
  • Filling up the embarkation documents

What documents are required for register an application?

  • Curriculum Vitae – written in English

Creating a professional Curriculum Vitae is an essential element in the application process. For some candidates, it is a simple piece of paper, but for others, this piece of paper is the most effective tool to promote personal skills that can make a difference. Curriculum Vitae written in a professional form instantly attract the attention of Recruiter. In an open competition with other candidates, sometimes for a small number of jobs, this document may just tip the scales in your favor. The choice of form and content of this document is entirely yours. Our recommendation is to keep in mind that an attractive CV should contain accurate, clear, detailed and complete information . 

  • ID card
  • Tourist passport (not required for interviewing stages, but becomes mandatory for employment after the candidate was approved)
  • Letters of recommendation / professional assessment from previous jobs (an advantage);
  • Copy of C1D visa and/or other transit visa that are still valid (China, Australia, Canada etc) copy of Seaman's Book and STCWs Certificates ( for seafarers )

Always English.

It’s the main criterion for recruitment, a fluent communication is a guarantee of proper understanding and interpretation of job tasks, internal regulations and express your questions, it also helps the crew to rapidly adapt onboard.

The company strives to hire couples on the same ship, but cannot guarantee boarding on the same day for both partners. Company personnel needs prevail. Only candidates who can prove whether they are married, whether they live at the same address are accepted. Registration and couple IDs are available only on board when both partners have embarked, however it is very important to mention this aspect since the first discussion you have with our Recruiter.

  • Smile, positive attitude, flexible, politeness
  • Permanent visual contact with the Recruiter
  • Express the motivations underlying the decision to get a job on a cruise ship within the company,  presenting personal characteristics
  • Using proper terminology 
  • Simplicity, naturalness, spontaneity

  • Simplicity, naturalness, spontaneity
  • Register the application online on the website www.jobcruise.ro ;
  • Attaching a CV written in English, with refers to previous jobs;
  • Having a pre- interview with a Recruiter from Job Cruise.
  • For applicants residing in Bucharest or nearby, interviews are being conducted at the agency's headquarters in Bucharest.
  • For applicants from other cities from Romania or abroad, interviews are sustained through telephone (telephone-0040.722.127.386) or via Skype.


During the interview, applicants are required to declare:

  • Any special medical condition involving medical supervision/ treatment.
  • Existing visible tattoos (arm, forearm, leg, neck, etc.)
  • Criminal record – convictions or other law problems;

70 hours /week  ( 7 days/ week, 10-12 hours/ day )

Normally, you will be working with at least 3 breaks on schedule.

Time is very carefully monitored aboard a cruise ship, by means of electronic timekeeping. You can perform additional work only at the express request of the management, in this case the overtime period will be offset by equivalent free time or paid overtime .

The cabins offer a decent comfort for two crew members, equipped with air conditioning, TV, internet access (with fee), bathroom.

Aboard a cruise ship, there are various ways of recreation and facilities offered for free to the crew members :  the crew bar, recreation areas, internet café, library, gym, pool  (on some ships).

For some staff members (officers , senior management positions and staff members), there may be extra privileges (access to certain passengers areas ) between certain hours.

There may be days off depending on rotation, even 24 hours, but they remain at the discretion of management team, NOT guaranteed by the contract. Normally, a day off aboard a ship typical equates to a free port day, but there are still a few hours of work.

Embarkation flight ticket is covered by the employees from the following departments:
Housekeeping, restaurant, bar, kitchen, reception, Casino
 
Embarkation flight tickets for following positions are covered by employers:
Youth Staff, Cruise Staff, Sports staff, Sound technician, Light technician, Stage staff, Rigging specialist, Digital content specialist, Broadcast technician
 
Disembarkation tickets are covered by employer at the end of each successfully ended contract for all crew/staff members, no matter position/department they belong to.

Embarkation costs may vary, depending on the job or the port of embarkation. 

  • Obtaining a valid passport ( for at least 12 months ) – aprox 300 RON
  • Costs of medical analysis / vaccine- approximately 1,100 RON
  • Consular Fees for US Transit visa - 160 USD (fee reimbursed on board by the Employer, with payment proof from the bank - receipt)
  • Flight cost: estimated bewteen 70- 200 Euro for boarding in European ports and 500-700 Euro for non-European embarkation ports.

Job Cruise does NOT ask for any tax or fee for its mediation services. Recruitment services, interviewing and assistance in embarkation process are FREE of charge.

Not always. In the boarding process, the representatives of JOB CRUISE offers detailed 

information about access to transportation, accommodation location, people and contacts.

Notes and details


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