The company covers: accomodation, meals, medical services/insurances, flight tickets, visa cost reimbursed 

Accomodation: single cabin

position title:  Lifeguard Manager                

department:    Marine – Applicable to Oasis, Quantum, Freedom, Voyager class ships only

position reports to:  Chief Safety Officer   

number of stripes:      2.5

Contract & Cabin Entitlement: 4/2 & Single Inside Cabin       

direct reports: varies by class of ship from 6 to 9

License: Lifeguard & Instructor Level

 The Lifeguard Manager is directly responsible to manage all safety aspects of our recreational water facility operations (pools, water slides, Flowriders). The position manages the lifeguard program and will ensure all SQM standard operating procedures and USPH standards are met at all times. The manager is responsible for the safety of our guests and crew that utilizes the facilities; the lifeguard manager is responsible for the training and certification of any staff prior to be assigned to lifeguard staff & lifeguard supervisor duties. The Lifeguard Manager position is also responsible to identify, train and certify additional onboard candidates from various divisions that will be assigned to lifeguard duties as needed. The manager is responsible for the safe opening & closing of all pools, daily inspection of the facilities, reporting of maintenance issues and coordinates various activities with cross functional teams such as maintenance jobs. The lifeguard manager reports to the Chief Safety Officer shipboard, with a dotted line the Recreational Water Facilities Specialist shoreside under the marine department.     

This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

key responsibilities:

Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, ILO standards, USPH standards, environmental and safety policies.  Each shipboard employee may be required to perform all functions in various venues and throughout the ship.  In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests and/or fellow shipboard employees.

Specific Duties:

1.     Daily inspection of all recreational water facilities, reporting & follow-up of all maintenance jobs required.

2.     Ensures the open decks and attractions are maintained in a clean and orderly fashion.

3.     Maintains a high degree of “floor presence” to observe operations with strong focus on safety & security. Focus on lifeguard staff rotations from pool to pool, children monitoring, interaction of lifeguard staff with Guests, and enforcement of guest conduct policy.

4.     Safe & timely opening & closure of pools (USPH standards, lifeguard staff on duty prior to opening)

5.     Attend the daily Hotel Director meeting as required for proper coordination of lifeguard staff schedules in relation to cruise compass activities & maintenance jobs for the following days.

6.     Identify, train, certify and verify all employees prior to assigning  them to lifeguard staff & supervisor position / duties

7.     Engages Guest Services & Human Resources Managers for staff training needs towards engaging guests in a friendly and confident manner, as it relates to safety, guest conduct policy and problem resolution.

8.     Develop training & work schedules for related employees that will comply with ILO policy.

9.     Coordinate staffing needs, sign on and off with shoreside scheduler.

10.  Coach, train & conduct performance appraisals for all lifeguard staff & lifeguard supervisors per SQM policies.

11.  Manages budget assigned under the guidance of the Chief Officer Safety/ Staff Captain.

12.  Maintain / timely order of supplies and equipment related to the Lifeguard Program.

13.  Timely review & resolution of guest comments / complaints from Medalia & guest log on a daily basis.

14.  Understand the working of the Lifeguard Portal to assist with the tracking of lifeguard information.

15.  Ensure required aquatic safety checklists are complete and signed.

16.  Generate, maintain and distribute relevant reports as per SQM.

17.  Conduct weekly physical inspection of all lifeguard staff & supervisor issued equipment.

18.  Responsible to collect all lifeguard staff & supervisor issued equipment the day prior to employee signing off and issue related equipment to incoming staff.

19.  Work with the shipboard Human Resources Manager to identify future shipboard candidates for the position of Lifeguard Staff & Supervisors and enroll them for relevant training.

20.  Prepare hand-over notes and send notes to incoming Manager’s email address 7 days prior to sign off date.

21.  The position should always focus on ways to improve guest & crew safety on open decks and make recommendations to the Chief Officer Safety for possible implementation.

22.  Shares best practices with Sport Managers, peers on other ships and to the RWF Specialist shoreside.

23.  Responsible to coordinate their own licenses renewal in a timely fashion (lifeguard & instructor licenses)

24.  Participate to all audits pertaining to the lifeguard program and RWF related USPH inspections.

25.  Coordinate all communication related to training, shipboard visits and SOP’s.

26.  Monitors contractors performing maintenance and safety audits to ensure safety standards are met.

27.  Attends scheduled social functions creating visibility and awareness with the guests.

28.  Attend emergency duties / drills as assigned in the ship Emergency Plan.

29.  Performs other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by management.

Qualifications:

·         Minimal Requirement:  Bachelor’s degree in a related field from an accredited university, college or the international equivalent. Alternatively 3 year industry experience will be considered.

·         3 Years experience licensed lifeguard from a recognized national or international organization such as Red Cross, IAM StarGuard ELITE or JEM preferred.

·         3 years Management as a Lifeguard Instructor or Swimming Instructor or in Sports education field preferred.

·         Required to attend the USPH & SPT courses within 90 days in the position.

·         Outstanding verbal & written communication skills.

·         Ability to develop & build solid working relationship across multiple diverse cross functional teams.

·         Working knowledge of computers, internet access, Excel, Word, and PowerPoint required.

·         Aptitude in math, ability to read a financial report and manage a budget effectively.

·         Knowledge of principles and processes for providing customer and personalized service including assessment, problem resolution and achievement of quality service standards.

·         Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance or terminate employment.

Language Requirements:

·         All shipboard employees must be able to communicate in the English language in order to understand and interpret written procedures.  This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

·         Spanish, Mandarin, ASL languages preferred.

Physical Requirements:

·         Must be physically fit and able bodied enough to be trained as a Lifeguard.

·         Successfully complete company’s lifeguard training and earn a license, complete the physical requirements of the Swim Test

·         Demonstrate the ability to swim 50 meters using freestyle or breaststroke without rest or touching the pool bottom, retrieve a 10 lb. weight from the deepest part of the pool and tread water for 1 (one) minute without use of hands.

·         Must be able to stand in the sun and endure external elements during work assignment.

·         While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

·         All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats.

·         Ability to lift and/or move up to 50 pounds.